Information Technology Support Specialist II
Griffin Resources is recruiting for an IT Support Specialist II on behalf of TruAdvantage in the San Francisco Bay Area, CA.Company Overview:At TruAdvantage, we strongly believe in investing in our people because we know that a company is only as good as its team members. We believe in empowering our team members, so they can learn, lead, and impact other team members and our clients. Our clients know it, feel it, and that contributes to our high client satisfaction and retention rate.Based in the Bay Area, TruAdvantage is an award-winning managed IT Service provider that specializes in real-time IT support, cybersecurity, cloud, and Strategic IT consulting. We believe in delivering IT solutions that can solve our client’s problems, optimize their organization and staff’s efficiency, and help them grow competitive advantage.You may also want to check out the following links:Our office: https://www.truadvantage.com/headquarters/Our culture: https://www.truadvantage.com/working-at-truadvantage/#ourCultureOur clients’ video testimonials: https://www.truadvantage.com/our-clients/Our Core ValuesPartnershipProcessGrowthTeamworkPosition Overview:IT Support Specialist II is a mid-level role with over two to four years of experience and a strong technical aptitude. This person is a good communicator and a person who can manage a client well and build a good relationship with them. The pace and demands in this role are usually much greater than level 1. They should be prompt and knows the importance of communicating timelines and progress to clients. This person will be involved in projects and should be skillful at pre-project work, scoping, and briefings with each client on each project. They should then be capable of solving problems in complex environments rich in Servers, Internetworking, VPN's, firewalls, backup systems and more. The more truly capable the engineer is in all these areas, the higher the utility value.Position ResponsibilitiesProvide world-class IT services to our customersMaintain excellent customer relationships with all clientsAlways demonstrate a high degree of professional conductDAILY time entry accounting for at least 8.0 hoursDocumentation of client environments and networksScope and execute small to mid-size project within scoped budget and timelineAssist Sr. Engineers on larger projectsVisit client sites and perform onsite servicesA valid driver’s license is required as an essential function of this role involves regular travel to client sites, which cannot be reasonably accommodated by other meansOn-Call Rotation as ScheduledEnsure ticket resolution occurs within the timelineInstallation, configuration, troubleshooting, and customization of Microsoft 365 environments, Azure Infrastructures, VDI environments, as well as on-premises server and network infrastructures.Administration of enterprise email platforms, directory services, users and groups management, remote access services, file and folder permissions, and print services.Installation and configuration of backup disaster recovery (BDR) appliances, and capable of performing data restores, image restores, BDR virtualization, and defining/designing backup strategy and process.Takes full ownership, a personal interest, and responsibility for, quality of work performed. Then follows through to ensure complete resolution.Personal SkillsSelf-motivated and high level of enthusiasmEnjoys helping people, no matter how simple the problemEnjoys sharing information, supporting others, and working on a team to achieve team goalsUnderstands that the success of individuals is measured by the success of their teamsAbility to provide accurate time estimates for how long a task will takeAbility to pay close attention to detail while performing technically detailed taskAbility to quickly learn new technologies and adapt to rapid changesAbility to articulate technical information clearly and simply to non-technical peopleKnowledge, Skills, and AbilitiesExpertise required with desktop operating systems (Windows 10, 11, macOS)Working knowledge of Microsoft 365 SaaS Apps and administering themExperience working with Microsoft Server OS and Cloud Infrastructures (Windows Server 2016, 2019, 2022, and Azure)Skilled in TCP/IP and troubleshooting network and Internet connectivity such as DHCP and DNSWorking knowledge of relationship between switches, wireless APs, firewalls, patch panels and connecting nodes to a networkWorking Knowledge of Wireless Technologies, Firewall Technologies, and Network TopologiesQualificationsExcellent verbal and written English communication skillsCollege degree in a related fieldMinimum 2 years’ experience in networking, LAN, WAN, vLAN, routing, and firewall supportMinimum 2 years’ experience in Server OS & hardware, installation, configuration, and supportMinimum 2 years’ experience in data backup and recovery, and cybersecurity tools and platformsMinimum 2 years’ experience in cloud infrastructures, VPN and SASE, remote access, and VDI supportObtained at least one relevant certification.Solid dependable engineer, follows directions and maximizes billing opportunitiesConsistently receives great client feedback