Sales Consultant

Job Title: Sales ConsultantDepartment: SalesReports To: Assistant Sales ManagerSummarySells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards.Essential DutiesEssential Duties include the following. Other duties may be assigned.Sells and delivers a minimum 10 vehicles per month.Makes 100 outbound phone calls per weekMaintains a 95% CSI score on survey resultsWrites complete sales orders and processes paperwork in accordance with dealership policiesUtilizes dealership sales control and follow-up systems.Attends product and sales training courses as requested by sales manager.Keeps up-to-date on new products and services within the industry.Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.Maintains a prospect development system.Conducts business in an ethical and professional manner.Satisfies the transportation needs of vehicle purchasers.Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.Explains fully product performance, application, and benefits to prospects.Describes all optional equipment available for customer purchase.Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.Exhibits high level of commitment to customer satisfaction. Strives to exceed the group Customer Viewpoint score.Knows and understands the federal, state, and local laws which govern retail automobile sales.Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.Keeps abreast of new products, features, accessories, etc., and their benefits to customers.Knows and understands equity and values, and is able to explain depreciation to the customer.Ensures that the sales manager has an opportunity to meet each customer.Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).Prepares sold vehicles for customer delivery prior to customer arrival.Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.Schedules first service appointment.Follows up on all post delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met.Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.Follows The Dealership’s Sales Process At All TimesClock In/Put name on sheetWalk lot (both)Team Meeting (prepare to sell)Go over to prospectStand on point (Assistant Manager watches the point).Greet customerQualify their wants and needsIntroduce ASM to customer as early as possible in the sales processFind the customer a vehicleDo a complete walk aroundInvite customer to a test drivePark car backGet information on vehicle and trade-inInvite the customer into showroom to sit downOffer them a beverageGet a starting figure on trade along with credit applications, appraisal for the trade, and the offer sheet.Complete documentsPresent offer to deskSalesperson goes straight back to sit with the customerAssistant Manager interviews customer and confirms commitmentAssistant Manager closes deal.Salesperson completes application, gets a copy of insurance, driver’s license, pay stub, physical on vehicle sold and trade inSalesperson goes over warranty book with customer. Introduce them to service and log their first service appointmentIntroduce customer to the Finance DepartmentHave the vehicle washed and filled with gasRe-greet them from Finance DepartmentGo over vehicle with delivery checklist and give customer a copyRe-demonstrate the vehicle and re-confirm sales functionsAssistant customer with personal belongings from trade into new vehicleA manager must thank the customerPark the vehicle trade-in in the back.Attends sales meetings.Immediately report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.Comply with all company policies as required. ie: Meal and rest period policy, timekeeping, etc. Please refer to the Employee Handbook for further detail.Complete all required HR training modulesComplete all required certification courses respective to position.Maintain a valid driver’s license and sales license. Immediately inform management of any changes in its status.Maintain a professional appearance. ie: a high level of personal grooming, hygiene, and uniform appearance.EDUCATION And/or EXPERIENCEHigh school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.