Workday-Production Support (AMS)

Job DescriptionWorkday Production Support (AMS)Key SkillsHands on experience with Workday functional modules (HCM / Comp / Talent / Benefits)Strong understanding of Workday Business Process FrameworkExperience in L1/L2 AMS support model and ITSM tools (ServiceNow or equivalent)Ability to analyze cross module functional impactsWorking knowledge of Workday reporting and data validationStrong communication skills for HR and business stakeholder interactionRole SummaryProvide Level 1 and Level 2 functional support for Workday modules (HCM, Compensation, Talent, Benefits), ensuring stable day to day operations and timely resolution of business user issues.Key ResponsibilitiesHandle functional incidents and service requests, including issue triage and resolutionPerform business process and configuration troubleshooting within approved scopeSupport Workday business cycles (compensation, talent reviews, benefits enrollment)Execute standard configuration changes (BP updates, eligibility rules, validations)Support UAT, regression testing, and release validation activitiesMaintain SOPs, knowledge articles, and support documentation