Internship Coach, Work-Based Learning (WBL)

The Part-Time Work-Based Learning (WBL) Internship Coach supports all instructional and compliance components of the College's Work-Based Learning internship program. The WBL Internship Coach will oversee and mentor WBL students across several technical and transfer programs, conduct required site visits, support industry connections, and assist with student recruitment into experiential learning pathways. This position guides students through the entire WBL process from pre-registration through course completion, ensuring that each internship experience meets College, NCCCS Section 20, and state standards. The WBL Internship Coach collaborates closely with the Experiential Learning Director, WBL Coordinator, WBL Specialist, Career Services, faculty, and employer partners to provide a high-quality student experience aligned with the College's QEP and Vision 2030 experiential learning goals. This is a 20-hour-per-week, weekday, part-time instructional role. Minimum Qualifications Required Associate's Degree from a regionally accredited institution (SACSCOC or equivalent). At least one year of experience in higher education, workforce development, student support, advising, or related administrative/educational environments. Demonstrated ability to manage multiple priorities with strong organizational skills. Strong communication, interpersonal, and customer service skills for working with students, employers, and faculty. Ability to collect, track, and evaluate data accurately. Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). Skilled in the use of online applications and communication platforms (Teams, email, etc.). Preferred Qualifications Preferred Bachelor's Degree from a regionally accredited institution (SACSCOC or equivalent). Experience working in a community college setting. Experience with Simplicity Career Hub or another career development/experiential learning platform. Experience with learning management systems (Blackboard or equivalent). Experience coaching students or employees on career skills. Experience supporting internship, co-op, or work-based learning programs. Essential Duties Essential Duties and Responsibilities include the following. Other duties may be assigned. STUDENT RECRUITMENT & PROMOTION Conduct classroom visits across academic divisions to promote Work-Based Learning and experiential learning opportunities. Recruit students during class presentations and at college and community events, in partnership with the WBL office. Collaborate with Career Services and program faculty to promote WBL workshops, résumé sessions, and readiness initiatives. Present WBL program overviews to students, faculty, staff, and industry partners as needed. PRE-REGISTRATION & PLACEMENT RESPONSIBILITIES Meet with students to assess career goals, readiness, and skillsets in preparation for internship placement. Maintain communication with industry contacts at WBL sites as needed to monitor student intern progress Collaborate with employers and students to finalize job descriptions and student learning objectives. Approve WBL Placement Forms and Agreements Show internship opportunities to students and coach them through the application process. Provide students with clear instruction regarding registration, expectations, deadlines, and WBL procedures. INSTRUCTIONAL, SEMESTER-LONG RESPONSIBILITIES Serve as an instructor of records for assigned WBL students. Send syllabus, course expectations, and orientation reminders to students. Verify that students complete online orientation by the census deadline. Enter student orientation completion in Self Service. Review initial feedback from students in Symplicity. Conduct and document required site visits with students and supervisors. Ensure students log required hours and maintain accurate time logs in Symplicity. Communicate regularly with students to provide mentoring, coaching, and workplace guidance. Remind students and employers of evaluation requirements and deadlines. Review final student evaluations, final employer evaluations, and overall internship feedback. Finalize attendance and submit grades in coordination with WBL Specialist/Coordinator. Maintain continuous engagement through the WBL Instructor Teams channel and email communication. DATA TRACKING, DOCUMENTATION & COMPLIANCE Utilize strong organizational and data-tracking skills to ensure all WBL internship experiences meet College, state, and NCCCS Section 20 audit requirements. Maintain accurate electronic and hard-copy records, including site visit notes, evaluations, time logs, and communications. Support WBL program audit preparation by providing documentation samples, reports, and accurate data. Adhere strictly to required deadlines for documentation, evaluations, site visits, and attendance verification. Collaborate with the WBL Specialist on reviewing incoming documentation and ensuring information is accurate, complete, and properly routed. INDUSTRY & COMMUNITY ENGAGEMENT Assist in the maintenance of employer relationships to support WBL placements. Engage with employers professionally, representing the College at site visits, meetings, and community events. Support the Coordinator and Director in strengthening experiential learning pathways with industry partners. Provide valuable feedback from employers and students that supports program improvement efforts. PROGRAM SUPPORT & COLLEGE COLLABORATION Collaborate with Career Services to promote résumé building, interview preparation, and workplace readiness for WBL students. Support Experiential Learning events, presentations, schedules, meetings, and special projects as assigned. Contribute to program assessment, continuous improvement initiatives, and Vision 2030 experiential learning metrics. Build collaborative relationships with faculty, advisors, academic divisions, and workforce partners. Participate in team meetings, operational reviews, and internal training sessions as required. LANGUAGE SKILLS Ability to read, analyze, and interpret communications and documentation. Strong written and verbal communication skills with diverse student and employer populations. Ability to respond professionally to inquiries from students, faculty, staff, employers, and regulatory or community partners. MATHEMATICAL SKILLS Ability to perform basic mathematical operations. Ability to compile and interpret statistical information, including percentages and simple calculations for hours and attendance reporting. REASONING ABILITY Ability to define problems, collect data, evaluate facts, and draw valid conclusions. Ability to work independently and as part of a team. Ability to make decisions aligned with WBL guidelines, deadlines, and program standards. Physical Demands Physical Demand The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will need to regularly operate and use computers, phones and other electronic equipment. The employee will frequently communicate and must be able to exchange accurate information with others. The employee may need to move around their office and/or campus to attend meetings/ classes and to access files, machinery or other job-related tools. The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds. The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Workplace Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Encounters low to moderate noise levels in the work environment.