Assistant Hotel Operations Manager

Assistant Hotel Operations ManagerQ Casino + Resort1 PositionsID: 22201Posted On 05/21/2026Job OverviewTHE KEY HOTELHILTON GARDEN INN DUBUQUEQ CASINO + RESORTAssistant Hotel Operations ManagerBASIC FUNCTIONThe Assistant Hotel Operations Manager is responsible for the front desk operations at The Key Hotel by Tapestry and Hilton Garden Inn Dubuque. The Assistant Hotel Operations Manager is responsible for ensuring Front Office SOP'S are in place and current, and reports to the Hotel Operations Manager. The Assistant Hotel Operations Manager must have a guest first service culture, own the experience and focus on making sure our front desk team are in proper uniform and all public areas are crisp. The schedule for this position is Tuesday-Saturday, 2p-10p. As business levels change or shift on holiday weekends, so will this schedule, for example Wednesday-Sunday, 2p-10p.ORGANIZATIONAL RELATIONSHIPSReports to: Hotel Operations ManagerSupervises: Front Desk & Night Audit StaffSupervises as needed:LaundryHousekeeping SupervisorHousekeeping Dual Rate Team MemberHousekeeping StaffPublic Area StaffSPECIFIC DUTIES AND RESPONSIBILITIESManage front desk and night audit scheduling to ensure adequate shift coverage, serving as the primary contact for call-ins, last-minute coverage needs, and operational questions across both properties.Support the Hotel Operations Manager in day-to-day hotel operations, including coordinating with the Sales team on room blocks, booking links, and guest communication to ensure seamless event execution.Oversee reservation accuracy, guest billing, staffing levels, and daily team huddles to communicate VIP arrivals, room needs, and special event details to all front desk staff.Lead front office hiring, onboarding, and ongoing training through Hilton University, while maintaining consistent communication and standards across all shifts and management levels.Champion the Hilton Honors experience by coordinating arrivals, departures, and special requests, building guest rapport, soliciting new members, and utilizing the Kipsu messaging platform to personalize each stay.Act as a brand ambassador for Q Casino, Hilton Garden Inn Dubuque, and The Key Hotel, approaching all guest and team interactions with professionalism, confidence, and a commitment to world-class service.Manage front office inventory and supply ordering, and complete projects and assignments as directed by the Director of Hotel Operations and Hotel Operations Manager.EDUCATION, TRAINING AND EXPERIENCEMinimum of 3-5 years previous experience in a hotel environment, Front Desk Supervisor, Manager, or Department Manager required.Prior experience leading a hotel front desk department is preferred.STANDARDS OF PERFORMANCEExcellent leadership, analytical, organizational and problem-solving skills a must.Proficiency in English (verbal & written), multi lingual is a plus.Must be flexible in terms of working hours and schedules.Must be able to endure physically long periods of standing.Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.Must possess leadership skills and be able to motivate staff through difficult points within the operation.Must be able to handle a multitude of tasks in an intense, ever-changing environment.Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and team members.Outstanding oral and written communication skillsProficient computer skills and knowledge of Microsoft Office.Proven customer service experience as a manager; strong guest-focused mentalityMENTAL AND PHYSICAL REQUIREMENTSHeavy work, ability to move up to 40 lbs.Standing and walking for long periods of time.EQUIPMENT AND TOOLSComputerCopy machineCoffee machinesCalculatorCredit card machinePhonesPrimary Contact1773354678169Kelly BohannanHuman Resources Assistant, Human ResourcesPhonePhonePhoneFaxhr@qcasinoandresort.comEmailTrueTrueTrueJob DetailsCategoriesHotel/Hospitality/TourismLocationDubuque, IAShiftSecond ShiftJob TypeEmployeeFull/PartFull TimeBenefitsHealth InsuranceDental InsuranceVision InsuranceLife InsuranceRetirement PlanPaid VacationPaid Sick LeavePaid HolidaysQualificationsExperience2-5 YearsCompany ID1202Job REQ #22201# Positions1Start Date20260521End Date20260625Featured Job0TH AdTH CommentsSimilar JobsHotel Front Desk: The Key Hotel + Hilton Garden InQ Casino + ResortHotel Front Desk: The Key Hotel + Hilton Garden InQ Casino + ResortHotel Banquet ServerSedona Staffing ServicesShare this JobQ Casino + ResortAbout the CompanyAre you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds? Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for gaming, live performances, and culinary excellence. As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. With over $100 million earmarked for property enhancements , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!