Associate Relationship Manager

We're on a mission to build communities by advancing lending technology. Want in? We've been looking for you! We’re a team of problem-solvers, coffee drinkers, software developers and finance gurus focused on making the lending process smooth and simple for everyone involved. A few of our perks… Full medical, dental, and vision Nine paid holidays Fifteen days paid time off (which increases with tenure) Ability to work from home when necessary Wear jeans every day…it’s Nashville after all Stand up desks Endless snacks and coffee Location – near historic downtown Franklin A strong team of professionals who take pride in the ever-evolving role that our products take in the development of thriving communities. We appreciate our work life balance; at CJC, you’ll find outdoor enthusiasts, avid DIY’ers, golfers, gamers, family-oriented people, and more. Associate Relationship Manager Associate Relationship Managers (ARM) role work alongside Relationship Managers to support client configuration and customization needs. ARMs play a critical role in the processing of client requests through documentation of client needs, development of functional user requirements, testing of enhancements, and production support. In this role, Associate Relationship Managers will develop an understanding of the Commercial Real Estate Finance business & how the CLOSER system supports the industry. This role serves as a springboard to the Relationship Manager position where individuals will be responsible for managing their own client book. What you’ll be doing: Analyzing, Researching, & Documenting Client functional requirements Assist Relationship Manager by maintaining awareness of the progress and completion of defect resolution, project completion, or any other client related matters requiring CJC effort Working with the Relationship Manager to ensure project objectives are defined and satisfied Issue Management-Being Attentive, Available, and Responsive Acting as the secondary point of contact for the client Work directly with Relationship Managers to develop and maintain key facts regarding the client organization and key personnel that are important to the relationship Assist the Relationship Managers in communicating the benefits of CJC’s capabilities and products in a timely manner to strengthen and expand client relationships Participating in and contributing to discussions within CJC related to its products and services, client business content, research and development, and client account management to ensure continuing product improvement, process efficiency, and profitable business strategy Do you have what it takes? Strong Analytical, Written, and Verbal skills are required along with a desire to work in a team environment Bachelor’s degree in Computer Science, Real Estate Finance, or similar quantitative disciplines is beneficial Experience in the commercial real estate finance industry would be a plus Demonstrated exceptional multi-tasking skills Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues in a professional manner Willingness to travel A “People Person” Sound good? Drop us a line with your resume and we will be in touch!