Travel Team MSS/MSR - Richmond Region

TowneBank has a culture that:Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.Travel Team Member Service Specialist:Essential Responsibilities:Opens new accounts and performs maintenance on existing accountsInterviews members to obtain information and matches members' needs to bank productsGathers data, accurately completes written documentation and inputs information into the bank's computer systemCompletes appropriate transaction tickets and takes them to the teller line for processingPromotes TowneBank as well as all related bank productsProvides assistance to members in person and on the phoneFollows the bank's security guidelines on a daily basisAssist on teller line as MSR/Teller as needed (See duties below)May perform other duties such as ordering supplies, reconciling accounts and assisting with auditsOther duties as assignedObeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)Travel Team Member Service Representative (Teller):Essential Responsibilities:Handles monetary transactions for members and enters them in the Bank's software programs and provides receiptsFollows the Bank's security guidelines on a daily basisStays abreast of the Bank's check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elementsReviews member accounts in order to make appropriate decisions regarding the requested transactionAccurately keeps cash drawer in balance on a daily basisPromotes TowneBank and its products and servicesProvides exquisite service to members in person, on the phone or by emailDisplays a professional appearance and behaviorHandles other branch duties as assignedObeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)Minimum Required Skills and Competencies:Two years bank teller experience is highly desiredExcellent customer service skillsStrong telephone skillsAbility to learn new processes effectivelyAbility to listen well and resolve member issues in a positive mannerAble to multi-task on a daily basisAble to learn new product information and promote benefits to membersPrior cash handling experience and/or six months bank teller experience is highly desiredBasic computer skills including Outlook, Excel, Word and Bank software programsFlexibility to learn and grow as new systems or processes emergeAbility to keep cash drawer in balance on a daily basisAbility to accurately process monetary transactions in a timely fashionProven ability to give our members excellent service in person, on the phone, and by emailAbility to work as an integral team playerPunctuality is a mustPhysically you can anticipate to:• Sedentary physical activity performing non-strenuous daily activities of an administrative nature.• Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers is required.• Involves sitting, standing, stooping, bending, walking, lifting up 25 pounds occasionally, exerting up to 50 pounds of force, and eyestrain for extended periods of time.• Not be substantially exposed to adverse environmental conditions.#LI-TW1Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities