Production Support Specialist

Business Title: Production Support AnalystStatus: PermanentLocation: 55 Water St NY, NY Hours: Shifts: (flexibility to meet needs of the business) FMX HoldingsFMX Holdings, LLC (“FMX”) combines the market-leading FMX UST and FX platforms with the new FMX Futures Exchange, L.P., adding interest rate futures to the ecosystem with fully electronic trading in cash Treasuries, repo, and foreign exchange. FMX uses state-of-the-art trading technology and leverages a global infrastructure designed for speed and scalability.Job Description:Market Operations is globally responsible for the stability and daily IT operations for all financial trading applications for BGC Partners and associated entities. This position performs a ‘Level 2’ (L2) application support role for Cantor’s Equities Algorithmic trading platform, BGC Partner’s electronic and hybrid platforms and IT Service Management (Incident, Problem, Change, and associated governance routines). Responsibilities:Monitoring for and responding to technical platform and trade failuresManage communication for internal/external clients providing succinct, proactive updates and setting expectations through to resolutionTechnical Troubleshooting (Analyzing application log files, FIX logs, environmental issues, client connectivity issues)Scheduled Job support, monitoring, and configuration of scheduled jobs using Autosys and CronEnvironmental monitoring/alerting configuration (servers, application components, market data) using Microfocus OpsBridge (formerly HP Openview) / SitescopePerforming new software upgrades (releasing code to the environment, performing post release health checks, …)Building tools, automating processes, etc… Requirements/Skills:Operating Systems: Unix/Linux, WindowsProblem solving / Advanced TroubleshootingMulti-tasking and prioritisation.Excellent verbal, written and in-person communication – ability to understand a business user and translate Experience with scripting languages such as Python, Unix Shell, PerlExperience with external connectivity / basic networking conceptsEquities, Fixed Income and/or Foreign Exchange knowledge strongly preferredExperience with Source Code Repositories (Git, Perforce, …) and Software Release concepts and tools strongly preferred DB/SQL is a plusJIRA service desk desirable.Server administration desirable.Knowledge of FIX protocol is a plus To all recruitment agencies – BGC Partners & affiliates do not accept agency resumes. Please do not forward resumes to our job alias, employees or any other company location. BGC Partners & affiliates are not responsible for any fees related to unsolicited resumes. Please contact the Recruitment function for additional details.