Desktop Support Engineer
Desktop Support Engineer New York, NY (Onsite)12+ Month ContractAbout the OpportunityWe’re partnering with a well-established investment firm to bring on a Desktop Support Engineer for a high-visibility role supporting a fast-paced front-office environment.This is an opportunity to join a collaborative IT team where responsiveness, professionalism, and strong user partnership are key. The role is ideal for someone who enjoys hands-on support, thrives in dynamic environments, and takes pride in delivering a high level of service to end users.What You’ll Be DoingProvide hands-on desktop support across a fast-paced user environment (in-person, phone, and remote)Act as an escalation point for complex technical issues and ensure timely resolutionSupport Windows environments, Office 365, and identity management (Active Directory / Entra ID)Troubleshoot trading and business-critical applications (e.g., Bloomberg, Citrix)Manage hardware lifecycle: imaging, deployment, troubleshooting, and asset trackingHandle onboarding/offboarding, desk setups, and workspace moves (MAC requests)Support conference room technologies and AV systemsCollaborate with IT teams on system upgrades, projects, and process improvementsMaintain clear documentation within internal knowledge bases (e.g., SharePoint, Confluence)What We’re Looking For5+ years of experience in desktop support, help desk, or end-user servicesExperience in fast-paced or high-demand environments (financial services is a plus)Strong working knowledge of:Windows OS & desktop/laptop supportActive Directory / Entra IDOffice 365 administrationEndpoint management (e.g., Intune or similar)Familiarity with Citrix, VDI, or trading tools (Bloomberg, etc.) is a plusExperience supporting conference room / AV setups is a plusKey Traits for SuccessCustomer-first mindset with a strong sense of ownershipClear, concise communicator who can translate technical issues effectivelyCollaborative team player who values input from othersCalm under pressure and adaptable in a fast-moving environmentDetail-oriented with strong follow-throughAdditional DetailsContract role (up to 12 months) with potential for long-term opportunityMust be comfortable working onsite full-timeOccasional flexibility for off-hours support may be required