Triage Screener, Vision Products Software

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something. Apple Vision Pro is a revolutionary spatial computer that seamlessly blends digital content with your physical space. It will allow us to do the things we love in ways never before possible - all while staying connected to the people around us. The Vision Products Group (VPG) is looking for a Triage Engineer to help us push the limits of the next generation of interactive experiences on our platform. This team is working with some of Apple's most advanced technologies including spatial computing, augmented reality, ARKit and Metal, to create groundbreaking new products. As a member of our creative organization, you will have the uniquely rewarding opportunity to craft future products that will delight and inspire millions of people every single day.Apple makes the newest technologies accessible to create amazing user experiences. As a Triage Engineer on the RealityKit framework and tools team, you are the first point of contact for issues related to our AR/VR frameworks and tools. You will apply your knowledge of Apple platforms, content creation workflows, RealityKit, and visionOS to resolve failures quickly and systematically. You will debug failures coming from QA, developers, and creators building spatial computing experiences on our platform. You will partner with engineers from a cross-functional group to quickly root cause failures, identify patterns, and prioritize the issues that matter most to our customers. You will drive systematic improvements to these processes and develop tooling based on your findings to enhance efficiency of the entire team..BS/MS in Computer Science OR equivalent degree OR equivalent experience 2+ years of relevant industry experience Familiarity with Gen AI coding tools for log investigation, code analysis, code generation, scripting, dashboard creation, and debugging workflows Strong problem solving ability and curiosity Familiarity with using debuggers and analyzing system logs, crash logs, and backtraces Experience with scripting and automation (bash, Python, or equivalent) Ability to analyze and prioritize a high volume of incoming issues Solid understanding of UNIX-based operating systems and terminal workflows Excellent communication skills for cross-team collaboration