Desktop Support Engineer
Job Title : Desktop Support Engineer ( with strong expertise in White Glove Support | Windows Storage | DSS )Work Location & Reporting Address: New YorkNY10017 ( Onsite )Rate: $40-$47/hr. on W2Mandatory skills Desktop Support Engineer, White Glove Support, Mac OS environmentsMinimum years of experience needed in the required skills 10 YearsMinimum over all work experience required 10-15 YearsDomain - Deskside Services and White Glove SupportRole OverviewWe are seeking an experienced Desktop Support Engineer with strong expertise in White Glove Support for Executive Leadership Team (ELT) users of a high end premium retail organization. This role demands exceptional communication skills, deep technical knowledge, and a strong customer first mindset. The engineer will support high visibility VIP executives, ensuring seamless technology experience with minimal downtime.Key ResponsibilitiesProvide first-level and second-level technical support to end users.Install, configure, and upgrade hardware, software, and peripheral devices.Troubleshoot system issues including desktops, laptops, printers, networks, and applications.Perform system maintenance, diagnostics, and updates as required.Manage user accounts, permissions, and workstation configurations.Resolve issues through remote troubleshooting tools when required.Document technical issues, resolutions, and maintain logs for future reference.Coordinate with internal teams or external vendors for unresolved issues.Ensure minimal downtime by proactively identifying and resolving potential issues.Required Skills & QualificationsProven work experience as a Desktop Support Engineer, IT Support Technician, or similar role.Strong understanding of Windows OS, basic networking, and system configurations.Hands-on experience in installing and troubleshooting:o Operating systemso Software applicationso Hardware componentsFamiliarity with remote support tools (e.g., AnyDesk, TeamViewer, MS Quick Assist, etc.).Excellent communication skills with the ability to explain technical topics clearly.Strong problem-solving attitude and ability to work under minimal supervision.Customer-focused approach with a commitment to delivering high-quality support.Preferred QualificationsCertifications such as CompTIA A+, Microsoft MCP/MCSA, or equivalent.Knowledge of ITSM tools like ServiceNow, Jira, ManageEngine, etc.Experience in Active Directory, user account management, and basic network troubleshooting.Soft SkillsStrong interpersonal skillsStrong executive presence and communication clarityPatience and customer empathyAbility to multitask and prioritizeTeam-oriented mindsetProblem-solving with a calm, customer-centric approachPreferred QualificationsExperience working in luxury retail, executive offices, or high-pressure corporate environments.Certifications such as CompTIA A+, Microsoft MCP/MCSA, ITIL Foundation, or equivalent.Familiarity with end-user device lifecycle management and asset tracking.Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.