Client Relations Director

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.The Client Relations Director at Opensity Solutions is responsible for leading client relationships, driving operational excellence, supporting business development, and ensuring financial and service delivery success across assigned accounts. This role serves as the primary escalation point and strategic partner for clients, ensuring high levels of satisfaction, retention, and long-term value realization. The Client Relations Director manages a team of up to 100 employees across multiple client sites and plays a key role in aligning service delivery with client expectations and organizational objectives.Roles & ResponsibilitiesLead overall client relationship strategy for assigned accounts, ensuring strong engagement and retentionServe as the primary executive-level point of contact for key clients and stakeholdersOversee delivery of services across multiple client sites, ensuring quality, consistency, and compliance with SLAsManage and develop client-facing teams of up to 100 employees, including managers and operational staffDrive operational excellence by optimizing service delivery processes, performance metrics, and workflowsOversee and continuously enhance the workplace experience by ensuring a seamless, high-quality environment that supports employee productivity, engagement, and client satisfaction across all on-site services and touchpoints.Partner with Sales, Delivery, Finance, and Operations to support business growth and account expansionMonitor financial performance of client accounts, including profitability, revenue, and cost managementDevelop and execute strategic account plans aligned with client goals and Opensity Solutions objectivesIdentify opportunities for upselling, cross-selling, and expanded service offeringsLead regular client business reviews, reporting on performance, KPIs, and strategic initiativesAddress and resolve escalated client issues in a timely and effective mannerEnsure adherence to contractual obligations, service level agreements, and compliance standardsProvide thought leadership on industry trends, best practices, and service innovationFoster a culture of accountability, collaboration, and high performance within client delivery teamsChampion Opensity Solutions’ core values across all client interactions and internal teamsKnowledge, Skills & AttributesStrong client relationship management and executive presenceProven leadership experience managing large, distributed operational teamsDeep understanding of service delivery operations and performance managementStrong financial acumen, including account profitability and cost managementExcellent communication, negotiation, and stakeholder management skillsAbility to lead complex client environments with multiple service linesStrong problem-solving and conflict resolution skillsStrategic thinking with ability to translate client needs into operational executionAbility to influence cross-functional teams without direct authorityHigh emotional intelligence and customer-first mindsetStrong organizational and decision-making skills in fast-paced environmentsAbility to drive accountability and performance across large teamsQualificationsEducation:Bachelor’s degree in Business Administration, Management, Communications, or related field required; MBA or advanced degree preferredExperience8–12+ years of experience in client services, account management, operations, or service delivery leadership roles; experience managing large teams and complex client environments strongly preferredTechnical SkillsProficiency in CRM and reporting systems (e.g., Salesforce or similar); strong Microsoft Excel and PowerPoint skills for reporting and executive presentations; familiarity with workforce management or service delivery platforms is a plusThe Compensation range for this role is up to 160,000.00 per year and may be eligible for an annual bonus. Actual compensation within that range will be highly dependent upon the individual's location, skills, experience and qualifications.Opensity is an Equal Opportunity Employer.We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.