Infrastructure Operations Analyst

M365 Operations AdministratorThe M365 Operations Administrator supports the deployment, administration, and sustainment of the Microsoft 365 environment for the Department of Energy Office of Science. This role involves managing and maintaining Exchange Online, Teams (including voice services), SharePoint Online, OneDrive, and Azure Active Directory (Entra ID). The Mid-Level M365 Administrator helps ensure the secure, compliant, and efficient operation of M365 services in alignment with DOE standards and federal policies. This position is on-site, supporting day-to-day operations and contributing to service improvements. Responsibilities include: Monitoring, maintaining, and supporting Microsoft 365 services. This includes providing technical assistance, resolving incidents, implementing configurations, and ensuring that M365 services remain secure, reliable, and aligned with organizational requirements. Administering Microsoft 365 services, including Exchange Online, Teams (with voice), SharePoint Online, OneDrive, and Azure AD / Entra ID. Supporting Conditional Access, MFA, and identity protection configurations under guidance from senior staff and cybersecurity policies. Assisting in managing guest account lifecycle and Azure AD B2B external collaboration settings. Maintaining Exchange hybrid mail flow and assisting in mailbox and distribution group management. Configuring and supporting calendar sharing, shared mailboxes, and resource mailboxes. Providing Tier II/Tier III support for M365-related incidents and service requests. Performing monthly server patching of Azure and on-premises infrastructure. Supporting the implementation of DLP, retention policies, and sensitivity labels. Conducting content searches and assisting with eDiscovery requests as directed. Generating basic reports on M365 service health, licensing, and usage. Assisting in M365 service updates, feature deployments, and configuration changes. Using PowerShell to perform routine administrative tasks (with guidance as needed). Administering and supporting the integration of multi-function devices (MFDs) with our organization's Microsoft 365 environment, specifically for scan-to-email and scan-to-OneDrive functionalities. Liaising with MFD vendors and support teams as necessary to resolve complex hardware or firmware-related issues affecting Microsoft 365 integration. Collaborating with senior administrators, cybersecurity, and networking teams to support secure operations. Creating and maintaining detailed documentation for Microsoft 365 configurations, troubleshooting guides, and best practices. Minimum Qualifications Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. 5+ years of experience in M365 administration or enterprise messaging support. Preferred Certifications Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft Certified: Azure Administrator Associate ITIL 4 Foundation (preferred for federal process alignment) Other Job Specific Skills Strong Communication Skills: Clearly explains technical concepts to peers, leadership, and customers. Proactive Follow-Up: Ensures assigned tasks and incidents are addressed in a timely manner without requiring constant oversight. Multitasking Ability: Manages multiple tasks and priorities efficiently. Productivity and Efficiency: Delivers accurate, high-quality work within expected timelines. Self-Motivation: Works independently on assigned tasks and seeks guidance when appropriate. Team Collaboration: Engages positively with colleagues and contributes to team success. Knowledge Sharing: Shares knowledge with peers and junior team members. Problem-Solving Skills: Identifies and resolves technical issues effectively. Accountability: Takes ownership of assigned duties and outcomes. Adaptability: Responds well to changing priorities and technical requirements. Customer Service Orientation: Prioritizes user satisfaction and service excellence. Attention to Detail: Produces precise and thorough work. Leadership Communication: Keeps leadership informed of progress, risks, and issues. Responsibilities may require occasional evening or weekend work with little advanced notice. Available for on-call 24x7 support as part of a rotation for critical Office of Science IT infrastructure services. No regular travel required.