Workforce Analyst

A company is looking for a Workforce Analyst to work remotely and support the Military OneSource mission. Key Responsibilities Manage and monitor call and chat queues for operational efficiency and capacity optimization Analyze and interpret data related to call center operations to support decision-making Provide insights and recommendations for workforce management strategies and develop reports for stakeholders Required Qualifications Bachelor's degree in a related field from an accredited institution Minimum of three years of experience in high-volume call center staffing operations At least two years of supervisory experience leading teams Strong knowledge of call center operations and workforce management practices Proficiency in Microsoft Office applications and electronic documentation systems