Customer Care Representative

Are you interested in helping people connect with information and resources that equip them with Christian Principles to enjoy everyday life? Do you enjoy working in a fast paced dynamic environment? We have an exciting position to share. This is a wonderful opportunity to join our mission to Share Christ – Love People by providing excellent service to the friends and partners of Joyce Meyer Ministries by processing resource orders, answering prayer calls and providing resource information with an emphasis on competency, courtesy, compassion and consistency.We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference.The ministry has 5 Core Values. They are Love, Faith, Unity, Excellence, and Integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.ResponsibilitiesBuilds lasting relationships with friends and partnersUnderstand and strive to meet or exceed customer care metrics Engages in active listening, both verbal or written, and responds accordingly with efficiency and accuracyRespond to written communication and verbal responses over the phoneMaintains knowledge of our resources, current and past campaigns via tools providedAbility to enter data with speed and accuracyQualificationsProficient with Microsoft Office 365 – Outlook, Word, ExcelKnowledge of contact center software helpfulCustomer service experience preferredAgile professional with ability to juggle multiple prioritiesAbility to work independently with minimal direction Ability to work in a team environment and be detail orientedExcellent verbal and written communication skillsStrong typing skillsAbility to learn new software & systems, technology and processesAbility to remain calm in a stressful situationEducationHigh school diplomaWe’ve Got You Covered With PerksMission-driven job that also paysMedical Plan with no out-of-pocket premiumsGenerous HSA contributionsFree DentalFree long-term disability and life insuranceWholistic Wellness ProgramEmployee Assistance Program for you and your family403(b) generous matchingDiscount on ministry resources Options to work from home with a hybrid work environmentPaid time off Professional DevelopmentTuition ReimbursementNote: Please ensure you are utilizing the most current, updated version of your browser. Supported browsers include; Google® Chrome® (Latest version), Mozilla® Firefox® (Latest version), Microsoft® Internet Explorer® Version 11 and Microsoft® Edge, as well as Apple® Safari® Version 9.0 and later.*