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Minimum of 2+ years customer service and or IT Help Desk support experience (desired). The Help Desk Technician will be responsible for the intake, troubleshooting, and triaging of live healthcare IT Help Desk and network infrastructure issues across the OCHIN collaborative.
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Help Desk Manager- ONSITEThe IT Help Desk Manager is responsible for leading the Firm’s technical support teams to provide a gold-standard technology experience for our lawyers, staff, practice groups, and clients.
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The Help Desk Analyst will be responsible for providing Tier I/II support and managing tickets for Active Directory, Windows 10, Cisco, and mobile devices. Zachary Piper Solutions is seeking a Help Desk Analyst to join a government consulting company located in Arlington, VA for a 100% on-site opportunity.
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As the Help Desk/End User Support Manager is responsible for overseeing the operation of the help desk team, ensuring timely resolution of technical issues, and implementing strategies to improve end-user satisfaction and efficiency in IT support services.
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PlanIT Group is seeking a PRISM Trainer/Help Desk Specialist - Part time and remote to support our Federal customer in the Washington, DC area. This position is seeking a PRISM Trainer/Help Desk Specialist to support our Federal Customer virtually and at the customer's location in Washington, DC.
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Zachary Piper Solutions is currently seeking a Secret Service Desk Analyst who will support a government contract located in Falls Church, VA. The Secret Service Desk Analyst will provide Tier I and II support using ITSM ticketing system.
$60,000 - $75,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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The Tier I team serves as primary IT Customer Support interface between WMATA IT departments and all WMATA end users. The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments.
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ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. Provide infrastructure monitoring and critical events management support for MEMC. Proactively identify and escalate issues within WMATA's environments using existing processes and suite of enterprise monitoring tools within MEMC. Tier II resources supporting this function must have a strong understanding of all layers of the OSI model, network devices and enterprise monitoring tools.
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IT Help Desk ManagerLocation: Onsite (Limited Remote Flexibility)We're on the lookout for a dedicated IT Help Desk Manager to join our team. -Experience: Accumulate a minimum of 8 years of experience in IT support services, preferably within the biotech or pharmaceutical industry.
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Bachelor’s degree along with at least one (1) year of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least three (3) years of relevant work experience.
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Position Summary: The Senior Help Desk Support Specialist provides advanced technical support to users, resolves complex technical issues, and acts as a mentor to junior help desk staff.
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The IT Asset Management (ITAM) Service Desk Technician is responsible for providing technical support and asset management services to customers who experience computer issues. IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
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Audit Director, IT Audit- Payment Systems and Network. Professional certification such as Certified Information Systems Auditor (CISA), Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Chartered Financial Analyst (CFA), or Certified Risk Manager (CRM.
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Overseeing multiple layers of end-user and system support, starting with the AO's Service Desk (Help Desk), IT service requests, Incident tracking, problem reporting, and resolution tracking and reporting.
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NGEN-R SMIT is the largest IT services program for the Navy, by delivering the OCONUS Enterprise Network (ONE-Net); inclusive of cybersecurity services, network operations, service desk, and data transport.
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network support it help desk analyst jobs Title: help desk Company: Prgx Global in Washington, DC
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