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The Customer Service Quality/Audit Representative Senior (CSQ Audit Rep) supports the Optum Care East Region Quality and Audit team through data collection, report creation, and case audits.
$38.08 an hourFull-timeRemoteExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Maintain accurate customer records and ensure data integrity within the CRM system. We are seeking a dynamic and sports-minded individual to join our team as an Entry Level Customer Support Associate.
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Requires BS/BA degree or formal training in design, related industry certifications, approximately 6 years of experience in a related field. Articulate highly data driven decisions, and serve as a champion of user experience work with designers.
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We invest in our Customer Outreach Representatives heavily in training and development. Create daily strategies that effectively work with our client's CRM analyzing data for efficiency and potential profits.
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Eagerly participate in additional training and skill advancement opportunities. Our Entry-Level Customer Outreach Representative should have a passion for people, eagerness for success, and drive to deliver the BEST customer experience every time.
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In addition, this position oversees the staffing and technical support for virtual instructor-led training sessions, data and database management, and reporting. The Manager is focused on continuous improvement and developing better ways to run the department, solve root cause issues that drive incoming customer contacts and optimize instructor training, onboarding and class delivery.
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They will prep and assist with training ensuring film development safety and constant cleanliness of the training area, darkrooms, bathrooms, lounge and retail areas. Basic computer skills, including data entry, website navigation and other software.
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Communication Skills, problem Solving, Sales Knowledge,Business processes,Operations Management,Customer Care,Customer Support,Customer Service, Client Relations, Handle Customer inquiries, Interpersonal Skills, Out bound Calling, Data Entry, Excel Knowledge, Making 200 + connected calls everyday, Converting of Decline users to business.
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In-depth classes include: - Cyber Security- Data Analytics- Helpdesk/Desktop Support- Project Management Support- Banking & Customer Success. Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship.
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