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5+ years’ experience selling into the Contact Center industry as a subject matter expert or business development consultant. Leads contact center partner integration into account/territory planning and customer engagements.
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Associate VP Product Management Contact Center Digital and Conversational AI Experience Location. Create the vision for, and oversee the execution of, contact center platform technology foundation and platform roadmaps across voice, chat, text, synchronous and asynchronous messaging, intelligent voice assistant, process automation, workforce management, quality management, call transcription, call analytics and end-end user engagement.
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End-to-end management of the strategic partner relationships for Humana's Contact Center as a Service (CCaaS) platform and the associated technology ecosystem. Against that backdrop, we are seeking an accomplished leader to join our team in the newly-created role of Associate Vice President, Product Management, Contact Center Digital, and Conversational AI Experience.
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Responsible experience in a contact center environment with prior consumer lending, teller operations, collections, new accounts, banking regulations operations preferred. Under general supervision of the VP of Retail Operations and in compliance with Credit Union policies and procedures, assists the Contact Center Experience or Operations Manager in the day-to-day organization and direction of contact center operations.
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They should have practical experience with CCaaS capabilities like delivering customer service journeys across channels, supporting complex and personalized customer engagements, managing contact center employee resources and agent engagement, and delivering customer and operational insights.
$150,000 - $190,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Maintains a working knowledge of all ancillary systems required for job performance, including but not limited to the OSI DNA Core, DNA Contact, E-funds, Relationship Manager, Cash Edge and Partner Care systems.
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We are looking to hire a highly motivated Contact Center Ops Analysis Director to direct and oversee GEICO’s Business Intelligence strategies. Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful performance data insights.
$143,000 - $224,000 a yearFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Pearl Interactive Network is sourcing a Contact Center Program Manager with previous federal program management experience within the HRSA agency. Previous program management experience in a call center environment, PMP certification preferred.
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The Communications Center Associate provides information on Credit Union products and services, performs account transactions, and resolves account inquiries and issues for members via the telephone, mail, e-mail, fax, and other web-based communications in a professional and confidential manner while upholding the Credit Unions’ service PACT philosophy.
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Located in Washington, DC, BFSFCU maintains three full-service branches in downtown as well as a full-service Lending Center near Farragut West metro station. Serves as a primary member contact for issues concerning Credit Union products and services, transactions, maintains a working understanding of Credit Union products, services, policies and procedures in order to effectively assist members by phone and replies to member inquiries in a skilled manner using mail, e-mail, fax, or other web-based communications to facilitate members’ banking needs.
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Contact Center Operations Manager. Connect Centric is currently seeking qualified candidates to provide overall daily operations and management of a Consumer Resource Center (CRC) for a Federal Agency.
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Primary DWX-Amgen Assist relationship manager: interacts daily with the contact center management & external partners to ensure that their technical/UX/support needs are met. Works with the Senior Manager, Collaboration Operations, Operations Voice Lead, Contact Center Architect and Managed Service Provider to ensure system availability for Contact Center Services.
Full-timeExpandApply NowActive JobUpdated 13 days ago - UpvoteDownvoteShare Job
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Contact center, call center, or tech support experience required. This is a fully remote position where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people.
$16 - $18 an hourFull-timeRemoteExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Cultivate and maintain 3rd party Contact Center vendor relationships to ensure the availability and adequacy of necessary resources to service our members while maintaining excellent service levels at a minimum cost.
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Supervisor, Medical Pharmacy Contact Center. + Minimum of 1 year experience in a call center environment. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.
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Title: contact center in Washington, DC
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