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Work alongside PMO, Asset Management or any other departments to update and maintain hardware and software standards. Provides primary support of hardware and software solutions deployed in various retail locations.
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Responsible for performing all aspects of the IT asset management process to ensure equipment is accurately inventoried and recorded. Strong knowledge of hardware, software, and networking concepts, including Microsoft Windows, Office Suite, and O365.
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Manage IT Asset Management (ITAM) to ensure proper inventory and tracking of client-owned IT assets, including desktop and laptop hardware and software, mobile devices, conferencing equipment, servers, network devices and other supporting systems.
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Ability to support the configuration management practices of identifying hardware and software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, the Contract management library, and the CMBD.
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The candidate's primary responsibilities are to provide for enhanced security monitoring and to own the creation, documentation, and administration to a category of security hardware and software to include tool areas like Data Migration Assistant (DMA), Security Information and Event Management (SIEM), Security Orchestration, Automation and Response (SOAR), malware analysis, forensics, encryption, continuous monitoring tools, and incident and case tracking and ticketing.
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