Customer Experience Coordinator Helping People

Customer Experience Coordinator – Be the Heartbeat of a Life-Saving Mission Are you a proactive go-getter with a warm, confident style? Do people trust you because you're organized, dependable, and communicate with purpose? If you're the kind of person who leads by example, takes pride in precision, and loves helping people—this is the job for you. At Radon Defense Midwest and Iowa Radon Defense, we save lives. Seriously. Our work improves indoor air quality, protecting families and communities. We're not just another company—we're a mission-driven team obsessed with doing things right, doing them better, and doing them together. Want proof? Check out what our team has to say: Employee Testimonials Playlist What You'll Be Doing Lead Scheduling – Be the strategic link between sales, production, and customer satisfaction. Admin Backbone – Handle key admin tasks (packets, payments, state reporting) with eagle-eye accuracy. Customer Care – Deliver WOW experiences on every call. Resolve issues with empathy and professionalism. Sales Support – Convert inbound leads fast. Follow up on unsold proposals (commission if you close the deal), and generate referrals through great service. What Makes You a Fit Detail-driven with a precision mindset Adaptable and comfortable switching tasks throughout the day Clear, professional communicator Proactive and self-starting—no hand-holding required Our Core Values Transparent – Honest, down-to-earth, and full-disclosure in every interaction Empathetic – We lead by listening and caring Positive – Optimistic in adversity, always looking for solutions Progressive – Constantly improving ourselves and our work Pay & Benefits $45,000 per year Commission opportunities on closed sales 50–60% of health insurance premiums paid Health Savings Account match (up to $1,000 annually) Life Insurance Voluntary benefits (Dental, Vision, Disability, Supplemental Life) 3% match for Retirement Savings Accrued PTO starting Day One No nights. No weekends. No holidays. Ready to Join a Mission with Meaning? Apply today and make a real impact—with a team that's got your back every step of the way.