Customer Service Representative

Are you passionate about delivering exceptional customer service and solving problems? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization seeking Customer Service Representatives who will provide stellar service to their external clients. You'll serve as the first point of contact for inquiries and issues, ensuring top-level customer service standards are met. This is a chance to join a growing organization and team where you'll find opportunities to develop, learn, and grow within a successful company. If you have a strong service background with passion and patience, apply today!Work Model:On-Site8:00 AM - 5:00 PMMonday - FridayWhat You Will Do:Answer inbound phone calls to address client questions and inquiriesAssist clients with providing information about accounts, request status, website enrollment, and accessibilityAssist agents with questions on products, services, and the status of requestsTroubleshoot and resolve issues over the phone to provide stellar customer serviceWork with colleagues as well as internal and external customers to develop solutions for a range of customer challengesUtilize multiple computer systems, applications, and procedure tools to access and identify informationWhat You Will Need to Be Successful:High school diploma, GED, or equivalent education and experience (required)Prior customer service experience (required), preferably in a business environmentFamiliarity with insurance and related products (preferred)Patient and understanding approach to customer service conversationsExcellent verbal and written communication skills, with the ability to answer questionsStrong attention to detail, organization, and mathematical skillsAbility to collaborate with employees, customers, and third partiesProficiency with Microsoft Office SuiteBenefits Overview:Health, dental, and vision insurance401kPTOInterested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.