Commercial HVAC Service Coordinator

About CarrierCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow on Carrier social media at @Carrier.About This RoleThis position is for a Commercial HVAC Service Coordinator who is able to work independently with minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks. The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.Key ResponsibilitiesSchedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicatedManage prioritization of repairs while optimizing technician-assigned routes to align with job requirementsPartner with Service Manager & Service Operations Lead to prepare bi-weekly technician scheduleAssist with the management and recording of non-productive technician timeProactively distribute work orders for jobs daily Adhere to scheduling guidelines and work order priority to load the scheduleAssist with the management and recording of non-productive technician timeAssist in general office administration, answering phones, receiving and distributing of mail, receiving parts, etc.Other duties as assignedRequired QualificationsHigh school diploma or GED.Minimum 2 years of customer service experience.At least 1 year of workforce scheduling experience.At least 1 year of experience providing customer support via phone and email.Preferred QualificationsExperience in the HVAC industryExperience with scheduling field service techniciansExcellent verbal and written communication skillsStrong organizational skillsExcellent attention to detail and accuracyExperience with Microsoft OfficeExperience with SAPExperience with Salesforce, SAP, or similar CRMPay RangeThe annual salary for this position is between $53,000.00 - $106,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other CompensationThis position may be entitled to short-term cash incentives, subject to plan requirements. BenefitsEmployees are eligible for benefits, including:Health Care Benefits: Medical, Dental, Vision; Wellness incentivesRetirement BenefitsTime off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacationDisability: Short-term and long-term disabilityLife Insurance and Accidental Death and DismembermentTax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending AccountTuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate (opens in new window). The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.Carrier EEO Statement and Accommodations ProcessCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com (opens in new window). We will make every effort to meet your needs in accordance with applicable laws.Application DeadlineApplications will be accepted for at least 3  days from Job Posting Date: 9 April 2026Job Applicant's Privacy NoticePlease click on the link to review the Job Applicant Privacy Notice (opens in new window).