Direct Service Shelter Staff - Jamaica

Community Technician At BRC, every shift matters. As a Community Technician, you're a consistent, trusted presence for individuals experiencing homelessness—often supporting people in moments of crisis, uncertainty, or transition.This hands-on, frontline role is ideal for those interested in social work, human services, public health, or emergency response. No prior shelter experience required—just strong judgment, empathy, and the ability to stay calm under pressure.What You'll DoMaintain a safe, orderly residential environment through active monitoring and roundsEngage residents using trauma-informed and de-escalation techniquesRespond to conflicts, safety concerns, and crises professionallyScreen residents and visitors while maintaining dignity and securityProvide emergency support (First Aid/CPR, Narcan – training provided)Complete documentation (logbooks, incident reports, progress notes)Support fire safety procedures, inspections, and complianceAssist with meals, escorts, inventory, and facility upkeepWhat You'll GainExperience in trauma-informed care, harm reduction, and crisis interventionBRC-sponsored certifications (CPR/First Aid, Narcan, Fire Safety Guard, etc.)Clear pathways to case management, senior roles, and leadershipStructured training, onboarding, and team supportTuition assistance and professional developmentWho We're Looking ForHigh School diploma or GED requiredStrong communication skills and basic computer proficiencyAbility to remain calm under pressure and maintain professional boundariesWillingness to obtain required certificationsPreferred:Experience with homelessness, mental health, or substance use populationsSecurity Guard license, Food Handler Certificate, or similar certificationsBilingual candidates encouraged to applyScheduleFull-time, 37.5 hours/weekMorning, evening, and overnight shifts availableMandatory overtime requiredWhat We OfferHealth and dental insurance starting Day One3+ weeks vacation, 12 holidays, plus sick and personal time403(b) retirement plan with employer matchTuition assistance and paid training opportunitiesFlexible Spending Accounts (healthcare, transit, childcare)A mission-driven team committed to staff wellbeing