Dealer Support Administrator

Yamaha Motor Finance has an exciting opportunity for a Dealer Support Administrator that will work under the direct supervision of the Dealer Development Manager, as a key member of the Financial Services Sales organization and assist with new dealer setups, resolve dealer's questions/issues, and ensure that dealer-related operational processes are runningsmoothly, resulting in strengthening dealer relationships. This role requires working closely with theDealer Development Manager, Yamaha Field Sales staff, Dealer Service Center staff, Wholesale setupteam, Marketing team, and third-party servicing partners.What You'll Be DoingAdministration of new dealer setups. Send out dealer enrollment requests, update enrollment progress on tracker, notify Manager of signatures required, request dealer info from Wholesale setup team, work with MDM ISD team and Business System teams to activate dealers. Notifies Dealer Development Manager and FPSMs of completed activations and training required.Assist with bank change requests and resolve ACH/NOC issue from accounting. Research returned debits and work with dealers, accounting, and servicing team to resolve. Coordination of bank information set up for newly activated dealers.Support internal departments by researching dealer transactions, processing corrections/issues, and work with dealers and adjacent departments to update system records and resolve issues. Follow-up with dealers and/or FPSMs to communicate issue resolution.Deliver exceptional customer satisfaction by providing prompt and courteous service via email and phone calls to dealer customers through situations that arise from FPSM and DSC requests.Update and edit dealer information for new dealer setup and existing dealers on Zoho application.Responsible for ordering and shipment of Welcome Kits and Yamaha Card disclosures to dealers. Assist with new dealer training and orientation as needed. Performs other duties as required. What You'll NeedAssociates' degree required. Bachelors' degree in Business Administration, Marketing, Finance, or Accounting or Communications preferred, or combination of equivalent experience and education.1-2 years prior relevant industry experience in field sale support, dealer development, call center, or retail dealership experience in motorsports, automotive or similar industry and/or combination of education & experience. Knowledge of the motorsports industry and motorsports dealer operations strongly preferred.Excellent communication, problem solving, and organizational skills.Must be able to work independently with a high sense of urgency.Strong proficiency in MS Office (i.e., Word, Excel, Power Point, Outlook, etc.) highly desired.Ability to work flexible hours and overtime as necessary.Must be able to work independentlyExcellent communication and organizational skillsDon't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!What's In It For You401(k) and Profit SharingFertility Benefits37.5-hour workweekMedical, Dental, VisionLife and AD&D InsuranceWellness ProgramShort-Term Disability Coverage (for hourly roles)Long-Term DisabilityStudent Debt Repayment BenefitsAbility to borrow Yamaha productReports to: Department ManagerYamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.