Director of Facilities (Plano)

The Director of Facilities guides strategy, defines standards, and directs facilities operations for all venues to ensure each location operates at peak performance. This role maintains venues as fresh, secure, functional, and visually outstanding environments, exemplifying operational excellence and elevating the guest experience.This leader oversees the condition, maintenance, and presentation of all physical assets, including bathrooms, turf, landscaping, parking lots, furniture, exterior spaces, and overall venue appearance. The Director of Facilities partners closely with on-site Facilities Team Members to build a proactive culture that anticipates issues, identifies opportunities for improvement, and resolves problems quickly and effectively.The ideal candidate is a hands-on operator and strategic leader who excels in dynamic, multi-unit settings and recognizes that facilities directly influence hospitality, guest perception, and operational achievement.Reports To: VP Construction, Development, and FacilitiesLocation: Plano, TX (In Office and 50% travel)What Success Looks LikeEvery venue consistently reflects best-in-class operational and visual standardsFacilities issues are proactively prevented rather than reactively managedGuests experience clean, polished, and highly functional venues at all timesFacilities Team Members operate with ownership, urgency, and attention to detailPreventive maintenance systems reduce recurring operational disruptionsVenue appearance standards are consistent across all locationsCross-functional teams view Facilities as a proactive operational partnerNew venues open with strong operational readiness and maintenance systems in placeVendors and contractors execute efficiently and uphold company standardsTeams quickly identify, communicate, and resolve facility-related issuesKey ResponsibilitiesFacilities Operations & StandardsLead facilities operations across all venues nationwideDirect daily operations, including maintenance, repairs, security, housekeeping, waste management, and landscaping, to guarantee the smooth functioning of all facilitiesSet and enforce operational and appearance standards across all properties.Ensure all venue assets remain in excellent condition, including:BathroomsTurf and golf areasLandscapingParking lotsFurniture and fixturesExterior appearanceLighting, HVAC, plumbing, and electrical systemsConduct regular venue inspections and facility auditsIdentify operational deficiencies and implement corrective action plans quickly and effectivelyEnsure all venues maintain a fresh, clean, and guest-ready appearance at all timesPreventative Maintenance & SystemsBuild and maintain preventative maintenance programs across all venuesCreate scalable systems, SOPs, and processes for facilities operationsDevelop tools and reporting systems that improve visibility and accountabilityAnticipate potential operational issues before they impact the guest experienceStandardize maintenance execution across all locationsEvaluate recurring issues and implement long-term solutionsTeam Leadership & Vendor ManagementRecruit, train, inspire, and manage facilities staff and contractors to uphold high performance standards.Collaborate with Facilities Team Members at each venue to foster accountability and execution.Coach and develop field teams to maintain strict maintenance standards, prioritize urgency, and solve problemsBuild a culture of ownership and operational pride within facilities teamsManage vendor relationships, contractors, and service providers across all marketsNegotiate and oversee service contracts for HVAC, pest control, snow removal, landscaping, and other facility servicesGuarantee vendor performance aligns with company expectations, timelines, and operational standardsSupport venue refreshes, renovations, capital improvements, and new store openingsBudgeting, Safety & ComplianceDevelop, monitor, and manage budgets for maintenance, capital projects, and vendor contracts while ensuring cost-effective solutionsAssist in long-term capital planning and facilities forecastingEstablish and enforce safety standards across all venuesEnsure compliance with health, environmental, safety, and building regulationsManage emergency preparedness plans and coordinate response efforts when necessaryMaintain maintenance logs, vendor contacts, inspection reports, and operational documentationPartner cross-functionally with Operations, Culinary, Training, and Development teams to support venue performance and operational excellenceQualifications7–10+ years of facilities management experience within hospitality, entertainment, restaurant, retail, or other multi-unit operationsExperience managing facilities across multiple locations and marketsStrong knowledge of:HVAC systemsPlumbingElectrical systemsLandscaping and turf maintenanceGeneral building maintenance and repairShow proven ability to establish preventive maintenance systems and operational processes.Experience leading vendors, contractors, and field-based facilities teamsStrong organizational, communication, and problem-solving skillsAbility to prioritize multiple projects and execute with urgencyBudgeting and capital planning experience preferredComfortable balancing strategic leadership with hands-on executionWillingness to travel frequently to venue locations nationwideAvailable for after-hours emergencies and operational support when neededIdeal Candidate ProfileHighly proactive and solutions-oriented leaderStrong operational mindset with exceptional attention to detailHospitality-focused and understands the impact of facilities on guest experienceA builder who can create scalable systems in a fast-growing environmentHands-on leader who thrives in the field and alongside venue teamsStrong sense of ownership and accountabilityCalm under pressure and decisive in fast-moving situationsPassionate about creating environments that teams are proud to operate inAbility to balance long-term strategic planning with immediate operational executionMeasures of SuccessOverall venue appearance and maintenance standardsReduction in recurring facilities issuesSpeed and effectiveness of issue resolutionPreventative maintenance compliance across locationsGuest feedback related to cleanliness and venue conditionConsistency of facilities standards across all venuesVendor performance and project executionOperational uptime and reduction in maintenance-related disruptionsFacilities Team Member development and accountabilityReadiness and execution for new venue openings and refreshes