L&D Learning System Support Clerk

L&D Learning System Support Clerk Boston, MA 5+ Month Contract Pay: 34.38/hr, W 2 • Ability to work in person 2 days per week Purpose and Scope You will work closely with L&D team members working both on the learning management system team and the instructional design team. Additionally, this role will be responsible for maintaining existing content as well supporting scheduling and online help desk needs. Principal Duties and Responsibilities • Collect and enter data in learning databases and maintain accurate records • Interact with MBTA employees and contractors via the L&D email inbox to address any requests or issues • Respond to each inquiry in a courteous and professional manner • Maintain training request calendar for internal training spaces • Use the Learning Management System (LMS) to pull reports based on requests from employees • Reset user passwords in the LMS • Support the instructional design team by uploading training materials to the LMS • Perform related duties and projects as assigned Minimum Qualifications: • Organized with information, documentation, and workflows. Experience putting information into a structure so that others can quickly find what is needed. • One to three years of related experience in a fast-paced work environment • Experience working within a Learning Management System • Effective technical communication and copy/edit skills that make communicating material easier to understand. • Demonstrated experience in keeping information structured in a manner that allows others to quickly understand content and message. • Experience establishing work relationships across multi-disciplinary teams. • Strong knowledge of Microsoft Office client applications • Must be self-motivated and able to work without supervision Preferred Qualifications: • Experience documenting business requirements to drive development of new tools • Experience working within Cornerstone on Demand (CSOD) Job Conditions: • Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. • Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA's medical requirements, including a physical examination and drug and alcohol screening. • Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection). • Ability to work in person 2 days per week at 10 Park Plaza, Boston MA Substitutions Include: • An Associate's degree from an accredited institution and an additional two (2) years of experience working on complex technology projects may be substituted for a Bachelor's Degree • A High School Diploma or GED and an additional seven (7) years of experience working on complex technology projects may be substituted for a Bachelor's Degree The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job, and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. 1. Safety Sensitive: Incumbents will be subject to periodic physical examinations plus random drug and alcohol testing 2. On-call 24/7: Employee must be available to respond to page/text/call and report to work as determined by assigned department or the Authority 3. Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management