Customer Service Specialist

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for calling clients weekly to update them on the status of their listing. You will also be responsible for keeping our agents updated as well, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.Responsibilities:Create records of customer interactions and follow up to ensure all questions have been answeredCommunicate frequent customer suggestions to the team to troubleshootWork closely with the sales lead to stay up-to-date on service and product knowledgeEnsure customer account information is up-to-dateFollow scripts when managing challenging customer issues and escalate to the appropriate party when neededQualifications:Experience working in a customer-oriented atmosphereDisplay strong communication skills, active listening skills, and personal skillsHigh school graduate, G.E.D. recipient, or equivalentAbout Company:Your Home Sold Guaranteed Realty – Coldwell Real Estate Services is one of the top-performing real estate teams in Central Florida, serving clients from Lake County to Gainesville and coast to coast. We're known for our fast growth, high energy, and a team-first culture where every role matters.If you're driven, coachable, and ready to be part of a winning team, we want to hear from you.