Customer Service Specialist

DescriptionDo you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for calling clients weekly to update them on the status of their listing. You will also be responsible for keeping our agents updated as well, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply. Responsibilities• Create records of customer interactions and follow up to ensure all questions have been answered • Communicate frequent customer suggestions to the team to troubleshoot • Work closely with the sales lead to stay up-to-date on service and product knowledge • Ensure customer account information is up-to-date • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed Qualifications• Experience working in a customer-oriented atmosphere • Display strong communication skills, active listening skills, and personal skills • High school graduate, G.E.D. recipient, or equivalent