Administration Assistant

Job Title: Admin Asst I Location: 406 Caroline, Houston, TX 77002 Contract CJIS required: YES PPA #:13289 *PLEASE NOTE: THIS IS AN OVERNIGHT POSITION. WORK HOURS ARE 12am-8am ONSITE* Project and Requirements (Required): Minimum typing speed of 45 words per minute Proficiency in Microsoft Word and general Microsoft Office applications Strong computer literacy with the ability and willingness to learn new technologies Ability to multitask across multiple computer systems and applications Excellent organizational and time-management skills Ability to maintain confidentiality of sensitive and protected information Ability to work effectively in a fast-paced environment while managing multiple priorities Strong attention to detail Demonstrated composure and ability to remain calm under stress and during unexpected situations Strong decision-making skills, including the ability to make timely decisions under pressure and tight deadlines Ability to remain alert during working hours and sit for extended periods of time Role and Responsibilities of the Resource Request (Required): Monitor fire, security, and panic alarm systems and respond appropriately to all alarms, emergencies, and calls Monitor camera alarms for assigned sites or stations and take action based on observed activity and severity Prepare accurate, timely, and thorough incident reports and documentation Retrieve information and perform data entry using applicable computer systems Review, extract, and analyze surveillance video as required Issue, track, and maintain County access credentials and identification cards Work independently in a secured environment for shifts of eight hours or longer Remain within audible range of telephone and alarm systems during all breaks Remain on-site for extended periods during emergency situations when required Provide clerical and administrative support to management Perform additional duties as assigned Scheduled Milestones and Deliverables (Required): 1. Milestones Conduct basic employee training Conduct emergency response training Conduct technology and equipment training Ensure compliance with departmental regulations and standards Evaluate employee performance 2. Deliverables Improved process efficiency Enhanced customer service Faster alarm response times Increased safety for occupants and County property Metrics to Be Utilized to Measure Performance (Required): 1. Call Metrics Average Handling Time (AHT): Total time required to manage calls and alarm responses 2. Operational Metrics Call Volume: Total number of inbound and outbound calls handled Peak Call Times: Identification and management of high-volume call periods Occupancy Rate: Ratio of time spent handling calls compared to available time Alarm Response Rate: Time required to respond to multiple alarm signals simultaneously Access Control Effectiveness: Time required to grant employee access to facilities or parking areas Service Ticket Turnaround: Time required to submit, process, and complete security and work ticket requests Job Type: Contract Pay: Up to $20.00 per hour Work Location: On the road