Customer Service Representative, Student Transportation

Transportation Customer Service RepresentativeReporting to the Customer Service Team Lead, the Transportation Customer Service Rep will provide customer service support to parents, bus vendors, internal staff and the general public by providing and processing information regarding transportation-related inquiries and issues. This is a full-time, non-exempt] position that will be paid for time worked on an hourly basis.The Transportation Customer Service Rep will be held accountable for the following responsibilities:Provide customer service support to parents, bus vendors, and the general public by telephone, electronically, and/or face-to-face related to transportation issuesRespond promptly and professionally to inquiries; handle and resolve complaints; obtain and evaluate all relevant information to handle inquiries and complaintsMaintain data accuracy in software databasesKeep complete and accurate records of customer interactions and transactions; record details of inquiries, comments, and complaints; record details of actions takenCommunicate and coordinate with internal departmentsOther duties as assignedIn order to be successful and achieve the above responsibilities, the Transportation Customer Service Rep must possess the following qualifications:High school diploma or GED equivalent requiredBachelor's degree from an accredited college or university preferredTransportation-related work experience preferredERP software experience (Oracle) preferredBilingual Spanish highly preferredOther Requirements:Work beyond normal scheduled business hours as needed is requiredKnowledge, Skills, and Abilities:Ability to successfully prioritize and complete competing tasksStrong oral and written communications skills along with a high level of interpersonal skills in order to be able to work well with varying groups within and outside of CPSProficient with Microsoft Office suite and Google suite(Word, Excel, Power Point, and Google Sheets).Ability to quickly learn and utilize ERP Software (E.g., Oracle)Possess a strong sense of urgency in accomplishing goals and objectives with excellent organizational skills and the ability to adapt to changing priorities and deadlines.Work well under pressure with the ability to diffuse tense situations while maintaining a professional demeanorPossess strong attention to detail with the ability to analyze and interpret key information and maintain accurate recordkeeping.General knowledge of disabilities listed within the Individuals with Disabilities Education ActHigh standard of integrity and professional responsibilityBenefits:Health & Wellness: Your Care, Your ChoiceCPS is committed to providing comprehensive health coverage to our employees and their eligible dependents. You'll have access to a variety of choices to best fit your needs:Medical Plan OptionsPharmacyDentalVisionBehavioral Health & EAPEmployee Wellness ProgramFinancial Security: Planning for Today and TomorrowWe understand the importance of financial stability, which is why CPS offers strong retirement and savings options:Basic Life InsuranceLife and Disability InsurancePension PlansSupplemental Retirement Plans (403(b) and 457(b))Flexible Spending Accounts (FSAs)Spot Pet InsuranceWork-Life Balance: Supporting Your Personal and Professional LifeCPS values the well-being of its employees and offers competitive paid time off policies:Paid LeaveSick LeaveVacation DaysParental LeavesShort-Term DisabilityReligious HolidaysLeavesReference the Chicago Public Schools: A Comprehensive Benefits Overview or the benefits handbook for comprehensive details.Conditions of EmploymentAs a condition of employment with the Chicago Public Schools (CPS), employees are required to:Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions; however, all CPS employees must be residents of Illinois.