Desktop Support Engineer Bethlehem - PA - Pennsylvania

Field Service AgentDesktop Support EngineerKnowledge of trouble shooting of desktops, PrintersWorking experience in warehouse, Distribution centerBasic Knowledge of network trouble shootingKnowledge of Service Now toolRoles & ResponsibilitiesPoint of Contact for Shepherdsville locationTrain all new onboards on Mckesson knowledge and procedures as well as proprietary software(scale server)Responsible for troubleshooting, installation, maintenance, and service on designated equipment.Daily routine checkup of all printers in warehouse (300) and workstations (156)provide Maintenance and disposal of asset and tracking the inventory of the End user devicesDeploy EUC devices and Equipment with the defined SLA.Troubleshoot and fix issues with laptops, printers and Mobile.IT Stockroom Managementrespond to customer inquiries regarding technical issues and management of escalationshandle customers complaints and ensure customer satisfaction during closure.work closely with the operations team at Shepherdsville and provide guidance as to technical issues how to avoid them.also provide guidance on how to make operations more efficient from a technological point.