Tech Support Level 1

Role: Provide technical support resolving customer issues and closing tickets efficiently. Answer inbound calls, web-cases, assess customer's technical support needs, and handle / route accordingly using documented procedures and available tools. Escalate issues appropriately.Qualifications:3+ years experience with customer-facing support responsibilities working in a PC Support environmentDetailed knowledge of MS Windows, MS Office Suite, Lotus Notes, Internet, VPN, etc. Familiar with PC hardware in a break/fix environment and local are networking conceptsStrong communication skills (both oral and written)Self-starter and the ability to work independently. Take ownership of a process.Strong customer service skills; able to sense and respond appropriately to others.Adaptable / flexible to changing work assignments and perform multiple tasks at once.