Customer Support Specialist

Customer Support SpecialistKBX is searching for a Customer Service Representative out of our Green Bay, WI office Monday through Friday, to work directly with customers, carriers, and across other KBX teams to provide exceptional customer service. The successful candidate will have excellent customer service, communication, and organizational skills as well as a high degree of initiative to find and drive solutions for our customers.Our team manages the scheduling, rescheduling, and tracking of full truck shipments with a strong customer focus and a solution-driven mindset. We build lasting relationships to become our customers' preferred logistics partner, creating virtuous cycles of mutual benefit for all involved.Communicate with external customers and carriers to schedule, manage, and support delivery appointments and post-delivery documentation needs, including Proof of Delivery (POD) requestsPartner cross-functionally with internal teams and external stakeholders to resolve missed deliveries, service-sensitive issues, and documentation gaps in a timely and professional mannerTrack load statuses and POD completion, providing clear, timely updates to internal and external customersAnalyze trends, workflows, and key performance indicators to identify opportunities for improvement, increase efficiencies, and eliminate wasteMaintain and update standard operating procedures and documentation related to delivery coordination and POD processesEffectively prioritize workload, adapt to changing business needs, and support operational demands by taking on various tasks as neededExperience working with customersExperience using Microsoft Office programs such as Word, Excel, Teams, and OutlookExperience working in the Supply Chain or Logistics or Transportation industryExperience partnering across departments to coordinate logistics and supply chain activitiesExperience using a transportation management systems (TMS) or logistics software to track and manage loadsKBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data-driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost effective and reliable supply chain solutions. For more information on KBX, visit www.kbx.com.At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.