Customer Relations Specialist

The AmeriLux Family of Companies is seeking a dedicated Customer Relations Specialist to join our dynamic team. This role is ideal for a detail-oriented, proactive communicator who thrives in a fast-paced logistics environment.Key Responsibilities:Act as the primary point of contact for customers, providing timely and accurate responses to inquiriesManage and resolve customer complaints in a professional and efficient mannerCoordinate with various stakeholders to ensure customer needs are met effectivelyMaintain detailed records of customer interactions and transactionsIdentify opportunities to improve customer experience and contribute to process enhancementsAssist in developing customer communication strategies and materialsHelp maintain and navigate our transportation management systemRequirementsA positive attitude and a genuine interest in learning the logistics industryStrong communication skills and the ability to build rapport with customers and teammatesSolid attention to detail and the ability to stay organized while managing multiple tasksComfort working in a fast‑paced environment where priorities can shift quicklyBasic computer skills; experience with CRM or TMS systems is helpful but not required—we'll train youA collaborative, team‑focused mindset and willingness to jump in where neededBenefitsThe AmeriLux benefits package includes a nationally award winning zero-dollar deductible healthcare plan created to ensure peace of mind and comprehensive care for all A-Team family members. Our onsite healthcare clinic, free to all team members, provides convenient access to high-quality medical care with a personalized touch from physicians who take the time to get to know you. In addition, we offer comprehensive dental and vision insurance, as well as disability and life insurance to ensure you and your family are protected. Our benefit plan includes a 401(k) match, employee assistance program, paid time off, and flex spending account access.