Customer Service Representative

About the CompanyMaximus is a leading provider of government services, delivering innovative solutions that help individuals access essential health and human services. The company partners with government agencies to improve healthcare access, simplify complex programs, and provide compassionate customer support. Maximus is committed to making a meaningful difference in the lives of the communities it serves while fostering employee growth, inclusion, and professional development.About the RoleAs a Customer Service Representative – Bilingual Spanish, Healthcare, you will provide professional customer support to individuals navigating healthcare programs. You will assist customers through phone, email, web chat, and other communication channels, answer questions regarding healthcare benefits, guide applicants through enrollment processes, and ensure compliance with company policies and HIPAA regulations. This is a customer-focused role with paid training and opportunities for career advancement.Location: On-site in Phoenix, ArizonaQualificationsHigh School diploma or equivalent.Minimum of 6 months of customer service experience.Fluent in English and Spanish (spoken and written).Ability to work within established turnaround times.Strong interpersonal and communication skills.Ability to organize and manage multiple tasks simultaneously.Team-oriented with dependable attendance.Willingness to complete required internal training and certification programs.Ability to work overtime, scheduled holidays, and assigned shifts when required.Ability to work on-site as required.SkillsTechnical SkillsCustomer service via phone, email, web chat, and written communication.Basic computer proficiency.Data entry and customer record management.Online application support.Microsoft Office and web browser usage.Understanding of HIPAA privacy requirements.Ability to follow standard operating procedures.Soft SkillsExcellent verbal and written communication.Bilingual customer support (English & Spanish).Active listening and empathy.Strong organizational and time management skills.Attention to detail.Problem-solving abilities.Professionalism and customer-focused mindset.Ability to work effectively in a team environment.Adaptability in a fast-paced healthcare environment.Equal Opportunity EmployerMaximus is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristic. Maximus is committed to providing reasonable accommodations throughout the employment process for qualified individuals with disabilities or medical conditions.