Field Service Technician - Philadelphia, PA

Field Service Technician - Philadelphia, PA Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our suite of solutions includes vision-guided vehicles, fleet management software, actionable analytics, and best-in-class service and support. Our unique and proven technology sets us apart-our automation solutions have safely driven millions of autonomous miles in real production facilities without a single personnel safety incident. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.We are seeking a skilled Field Service Technician to join our dynamic team. Our technicians are the face of Seegrid that provide exceptional onsite service and timely resolutions for our customers located across the country. The Field Service Technician role is responsible for customer support, troubleshooting and repairing electrical and mechanical issues, and ensuring AMRs operate efficiently and effectively. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused mindset.The Field Service Technician role is fully remote and may require up to 80% travel.Responsibilities Include:Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spiritManage and conduct all on-site troubleshooting, repair and testing tasks for powered industrial trucks, robotic and vision guided systemsPerform routine maintenance tasks to improve reliability and prevent failuresWork with a collaborative attitude and team spirit in an ever-changing dynamic environmentCoach customer staff on safety, equipment operation and maintenance best practicesMaintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materialsRemain prepared for customer service calls which most likely require travel on short noticeTake ownership on-going skill development by engaging in regular product and software trainingsFollow all safety protocols to maintain a safe work environmentRequired Qualifications:High school diplomaProven experience as a Field Service Technician or similar positionAbility to work long hours in noisy and busy environmentsAbility to lift 50 poundsStrong customer interface with commitment to customer satisfactionExcellent written and verbal communication skillsGood technical knowledge of Windows; proficient in Microsoft OfficeStrong work ethic and willingness to learnAbility to travel extensively both domestically and internationally and maintain a clean driving record - Passport is requiredMust be a highly responsible individual who can work independently and with minimal supervisionDesirable Qualifications:Technical certification or associates degree preferredExperience with LinuxSeegrid has been recognized as a Best-Place-to-Work. We'd love to have you join us!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.