Patient Support - part-time - St. Mary's MOB

Patient SupportThis position is part-time, 21-hours per week. It will work 3, 7-hour days. It is part-time benefit eligible.Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Healththey're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.Job SummaryAt Prevea Health, the Patient Support role involves greeting and assisting patients and visitors upon arrival, offering guidance, support, and referrals to ensure a welcoming and efficient clinic experience.What You Will DoWelcomes patients and visitors as they enter clinic/department. Directs them to appropriate location including clinical, ancillary or business areas.Helps patients needing assistance. Transfers patients in/out of wheelchairs using body mechanics techniques.Follows clinic protocol in alerting appropriate personnel in emergency situations.Handles customer concerns in helpful, objective manner, involving manager as appropriate.Arranges for necessary transportation including cabs, clinic vans.May assist in maintaining waiting areas.Maintain lost and found.Education QualificationsHigh School Diploma and/or GED RequiredExperience Qualifications1-3 years Minimum of one year customer service experience or volunteer position PreferredSkills and AbilitiesKnowledge of customer service concepts including importance of appropriate image.Knowledge of clinic policies/procedures, department locations/personnel.Knowledge of emergency protocols.Skill in appropriate welcoming techniques.Skill in providing current directions to visitors.Skill in behaving appropriately in all situations including emergencies and use of equipment.Ability to communicate clearly and positively with all types of customers and can establish/maintain cooperative working relationships.Ability to follow oral and written instructions.Ability to maintain attractive lobby/waiting areas.Physical DemandsStand - ConstantlyWalk - ConstantlyDrive - OccasionallyBend (Neck) - FrequentlyBend (Waist) - FrequentlySquat - OccasionallyTwist/Turn (Neck) - FrequentlyTwist/Turn(Waist) - FrequentlyLift/Carry 0-10 lbs. - FrequentlyLift/Carry 11-25 lbs. - FrequentlyLift/Carry 26-35 lbs. - FrequentlyLift/Carry 36-50 lbs. - OccasionallyPush/Pull 26-35 lbs. - ConstantlyPush/Pull 36-50 lbs. - ConstantlyPush/Pull 51-75 lbs. - ConstantlyReach (Above shoulder level) - OccasionallyReach (Below shoulder level) - FrequentlySimple Grasping (Hands/Arms) - FrequentlyFine Manipulation (Hands/Arms) - FrequentlyGross Manipulation (Hands/Arms) - ConstantlyWorking ConditionsExtreme cold - OccasionallyExtreme heat - OccasionallyHumidity - OccasionallyWet - OccasionallyNoise - OccasionallyHazards - OccasionallyTravel Requirements5%Hearing RequirementsHears Whispers < 3 feet - ConstantlyHears Whispers 3-8 feet - ConstantlyVision RequirementsColor Discrimination - ConstantlyNear Vision (Correctable to Jaeger 2 or 20/40 binocular) - ConstantlyDistance Vision (Correctable to Snellen chart 20/40 binocular) - ConstantlyPrevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify