Office Support Associate

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Office Support Associate New York, NY (onsite) 5+ Months contract Summary The Customer Service & Office Services Associate supports the daily operations of multiple client office locations by ensuring efficient equipment operations, supply distribution, and excellent customer service. This role primarily focuses on managing copier/printer supplies, performing basic equipment maintenance, and coordinating service requests while maintaining strong communication with customers and leadership. Responsibilities Provide high-quality customer service and maintain strong professional communication with customers and internal teams. Manage, respond to, and coordinate all customer service requests related to office equipment and supplies. Maintain clean, organized, and fully stocked copier and printer areas. Perform shipping and receiving duties for office materials and supplies. Distribute and deliver supplies including copier toner and paper across assigned office locations. Travel weekly between office locations (25 Madison Ave., 325 Hudson St., and 150 Roger Avenue, Inwood) to support operational needs. Perform basic copier and printer maintenance and assist with equipment relocations as required. Maintain meter readings, service logs, and supply inventory records. Collect operational data and support leadership with preparation of monthly customer reports. Communicate regularly with customers, management, dispatch teams, vendors, and repair technicians to resolve issues and maintain service levels. Work independently to prioritize tasks, troubleshoot issues, and support equipment operations in a fast-paced environment. Requirements High school diploma or GED required. 1 2 years of related work experience in office services, copy/print services, or a similar operational role. Experience working with copiers, printers, or related office equipment preferred. Basic computer proficiency, including Microsoft Office Suite. Working knowledge of copier equipment; basic electronics knowledge and repair experience preferred. Ability to read and interpret technical manuals, parts books, and related documentation. Strong troubleshooting, problem-solving, and organizational skills. Excellent communication and customer service skills. Ability to work independently, manage time effectively, and adapt to changing priorities. Ability to work in varying indoor and outdoor conditions and travel between assigned office locations. COVID-19 vaccination (initial two doses) required. Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.