Pega Customer Decision Hub (CDH) Consultant

Job Title: Pega Customer Decision Hub (CDH) Location: Hybrid in Pensacola, FL or Winchester, VA Duration: Multiyear Contract Description: Required Qualifications Hands-on experience designing, configuring, or supporting Pega Customer Decision Hub (CDH) decisioning (e.g., decision strategies, engagement policies, contact policies, treatments) Demonstrated ability to translate moderately complex marketing/experience requirements into targeting and personalization specifications Strong analytics skills, including SQL proficiency and ability to validate outcomes and explain results to stakeholders Experience working in agile delivery (Scrum/SAFe): user stories, acceptance criteria, testing/QA coordination, release readiness Strong written and verbal communication skills; able to align business and technical partners and drive decisions forward Preferred / Nice to Have Pega Certified Decisioning Consultant certification or Certified Pega Data Scientist certification Familiarity with omnichannel personalization patterns (inbound + outbound orchestration, prioritization, suppression, channel preferences) Experience partnering with Data Science on predictors, segmentation, or modeldriven targeting Comfort with modern analytics and productivity tooling such as Databricks, Tableau, Power BI, and M365 Copilot Exposure to digital banking or financial services personalization/decisioning programs (helpful, not required) Deliverables 30+ insights driven by external behavioral intent signals are implemented as omnichannel CDH decisioned experiences with clean requirements, QA evidence, and post-launch monitoring Launches follow a consistent workflow (requirements, build, QA, launch, monitor/optimize) and meet agreed readiness standards Decision logic is accurate, measurable, and improved iteratively based on observed performance and stakeholder feedback