Adult Medicaid Long Term Care - Eligibility Caseworker III - Sign-On Bonus Up To $5,000

What You'll Be DoingThe Wake County Social Service’s Economic Self-Sufficiency division has over 225 Eligibility Caseworkers who provide critical resources for the citizens of Wake County. Eligibility Caseworkers determine eligibility based on factors such as income, family size, medical information, medical evaluations/ health conditions, resources, deductible expenses, and needs. Applications are processed in NCFAST (the electronic case management system) and OnBase (the document management system) to issue benefits and perform case management functions. The Eligibility Caseworkers spend the majority of time within NCFAST and OnBase to determine clients’ eligibility.We are currently seeking an Adult Medicaid Long Term Care - Eligibility Caseworker III to join our Economic Self-Sufficiency team.Essential FunctionsProviding case management service by determining on-going eligibility for a State or County Department of Social Services program for Long Term Care and Special Assistance and/or Community Alternative Program for Children (CAP-C)Entering all required data into computer systems in order to authorize benefitsIf needed, refer household to outside community resourcesMaintaining thorough knowledge of all policy and procedures by attending training and keeping abreast of all policy changesProviding back up to other Case ManagersProviding accurate and timely documentation, utilize document management system for caseload managementActively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.About About Our TeamThe Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!Required The Basics (Required Education and Experience) Associate's degree in Human Services or a related field Two years of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Two years of experience determining eligibility in Adult Medicaid, Long Term Care, Special AssistanceNCFast knowledge How Will We Know You're 'The One'? Ability to determine eligibility for Medicaid, Adult Medicaid, Long Term Care, Special AssistanceAbility to identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutionsKnowledge and strong understanding of Adult Medicaid policyAbility to interpret new and changed policiesAbility to develop and maintain strong relationships with clients by listening to the clients and understanding and responding to identified needsAbility to explain Medicaid policy, in layman's terms for beneficiaries, family members, and facility representatives can understandExcellent organizational skills and ability to maximize the use of time so that the many diverse tasks associated with the position can be completed in a timely mannerAbility to accomplish tasks and processes accurately and completely About This Position Location: HSC Swinburne Raleigh, NC 27610Employment Type: RegularWork Schedule: Mon. - Fri. 8:30 am - 5:15 pm, hybridHiring Range: 26.16 to 31.99Market Range: 26.16 - 37.81Please include ALL prior work experience on your application and resume.Posting Closing Date: Open until filled and may close at any time. What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.