Sr. Customer Account Specialist (Canton, MI)

Who We Are: Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions, and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include tire programs, as well as other technology and project management programs, consulting, billing, and systems solutions.Base Pay Range:$20.00-$22.00As a Senior Customer Account Specialist, your essential job functions will include the following:Act as a lead call center representative for AMI with all Ford dealers, distribution centers, and automotive field managers. Handle inbound and outbound communications with a focus on building long-term professional relationships.Serve as a primary mentor to Customer Account Specialists; provide day-to-day guidance, assist the team with complex problem-solving, and support management in departmental initiatives.Evaluate intricate customer needs to determine appropriate actions. Strive for "one-call resolution" by providing technical advice and turning inquiries into growth opportunities. Ensure the accurate processing of orders on a daily basis.Provide customer solutions through general knowledge of products, processes & support the team as neededEnsure the precise processing of daily orders and resolve escalated delivery or logistics concerns. Coordinate with internal departments to guarantee timely responses.Interact with other departments to ensure timely responses to customer inquiries and orders.Complete all administrative documentation required, including the input of critical notes to the contact center management system.Lead assigned projects aimed at improving workflow efficiency, enhancing customer experience, and implementing new policies or technologies.Contribute to the development of innovative ideas. Actively share insights to refine processes and enhance the overall customer journey.Attend and facilitate training sessions to maintain expert-level proficiency in industry trends and diagnostic skills.Other Duties as AssignedCompetencies RequiredAttention to DetailCollaborationCritical ThinkingMotivates OthersPriority SettingPosition Requirements3+ years of sales/service experience. Automotive industry preferred.Office tools: Advanced knowledge of Outlook, Word, and ExcelStrong communication & customer service skillsGeneral knowledge of car models, tire sizes, tire model numbers, and tire compatibility across all retail/wholesale brands, preferred.Physical Job RequirementsContinuous viewing from and inputting data to a computer screen.Sitting for long periods of time.Why AMI: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.EOE Statement: Automated Media, Incis an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.