IT Systems & Support Specialist

About Polycase Polycase is a long-standing manufacturer of electronic enclosures with cutting-edge production technology and a growing global e‑commerce presence. Our culture emphasizes teamwork, innovation, and continuous improvement. Why This Role Matters The IT Systems & Support Specialist is not just supporting computers—this role underpins manufacturing uptime, e-commerce operations, employee productivity, and strategic technology initiatives. This is a hands-on position for someone who thrives in fast-paced environments, enjoys solving diverse technical challenges, and is excited by the idea of shaping a modern IT ecosystem inside a growing manufacturing company. Core Responsibilities 1. End-User Support & Training - Provide Tier 1–2 support to office and manufacturing staff via in-person, phone, and ticket-based interactions. - Maintain, configure, and troubleshoot PC, laptop, printer, scanner, phone, and peripheral hardware. - Train users on systems, tools, updated workflows, and IT best practices. - Maintain and enhance both technical and user-facing documentation. 2. System Administration & Infrastructure Operations -Manage Windows/Office environments (accounts, access, licensing, updates). - Support, maintain, and improve our ERP system (incident troubleshooting, configuration assistance, role/access updates). - Administer network-connected devices (label printers, shop floor terminals, Wi-Fi devices, barcode scanners). - Assist with patch management, imaging, device telemetry, and monitoring tools. 3. Manufacturing & Automation Technology Support - Ensure minimal downtime in production environments by responding rapidly to equipment/system issues. - Support technology used on the production floor: Shop-floor PCs and industrial displays ERP-integrated manufacturing workflows Quality-control data capture hardware 4. Security, Compliance & Asset Management - Maintain accurate inventory of IT hardware, software, and cloud resources. - Support cybersecurity initiatives, including MFA, endpoint protection, and user awareness. - Enforce IT policies and help develop new ones as the company grows. 5. Vendor & Project Coordination - Partner with outside IT consultants and service providers; escalate issues where needed. - Assist in planning and executing IT projects such as hardware rollouts, system upgrades, network improvements, and new software initiatives. Required Skills & Qualifications - Proficiency with Microsoft Windows and Microsoft 365. - Solid understanding of PC hardware setup, installation, and troubleshooting. - Strong communication skills to interact effectively with office, shop floor, and management. - Excellent time-management and prioritization abilities. - Positive attitude, self-driven work ethic, and desire to continuously grow. Preferred Experience - Administering users in Windows/Office environments. - Basic networking fundamentals (VLANs, DHCP, DNS, routing). - ERP exposure (Epicor, NetSuite, or similar). - Experience with SQL, scripting, or any programming language. - Manufacturing IT or industrial technology support. What We Offer - Health, Dental, Vision Insurance - 401(k) with company match - Paid Time Off & Holidays - Disability & Life Insurance - Training & Advancement Opportunities - Clean and safe manufacturing environment Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Education: High school or equivalent (Required) Ability to Commute: Avon, OH 44011 (Required) Work Location: In person