IT Support Specialist
IT Support SpecialistJob Category: Information Technology Requisition Number: ITSUP001158Posted: April 16, 2026Full-TimeOn-siteNorth Ridgeville, OH 44039, USAJob DetailsDescriptionKey Responsibilities:Manage the ticket system for all Beckett Thermal Solutions locations in North AmericaEnd-user support for computer, printer, phone and standard software application issuesComputer setup and configuration of desktop workstations using imaging strategyOptimize operations of desktop hardware and softwarePrinter setup and configurationManage end-user network accountsMaintain inventory of hardwareDocument standard operating procedures relating to this roleContinually improve IT helpdesk response times and quality of serviceIdentify system weaknesses and provide potential improvementsDevelop applications expertise to support user-experience in Office 365Continue to improve and reduce PC deployment timeKeeps the ticketing system at a manageable level based on established metricsResponds to user requirements in a timely mannerWorks as a team member to continually improve processes related to this roleKnowledge Requirements:High School diploma or GED with 5 or more years of work experience in information technology or related field required; Associate degree in Information Technology or related field with 2 years of work experience in information technology or related field preferred.General working knowledge of the standard set of applications at BeckettKnowledge of best practices for imaging and configuring PCUnderstanding of how to optimize software installation for standard Beckett applicationsBasic Skills Needed to Succeed in this Role:Respond in a prompt and respectful fashionAbility to work with outside resources to troubleshoot issuesMaintain an appropriate level of IT replacement componentsAbility to research application questions beyond the scope of knowledgeAbility to configure hardware to user needsEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.