Payment Center Representative-Bilingual

Job TypeFull-timeDescriptionAs a Bilingual Payment Center Representative, you'll assist Graceland customers with their accounts. Representatives are responsible for collecting payments, making payment arrangements, providing friendly payment reminders, and other day to day customer relations. All you need is a passion for building connections and helping customers!Communicate in a professional manner with customers regarding rental accountsProcess customer paymentsDiscuss acceptable payment arrangementsInteract internally with various other departmentsPromptly accept inbound calls from customers on a national levelAll other duties as assigned by managementHours-10:30 a.m. - 7:00 p.m.RequirementsHigh School Diploma or equivalentExcellent customer service skills with prior experience preferredOutgoing personalitySolid computer, grammar and multi-tasking skillsStrong attention to detail with time management and decision-making skillsAbility to work comfortably in a fast-paced, high-volume payment centerBilingual (English/Spanish)