Customer Service Representative

The Customer Service Representative will provide prompt, courteous, and professional service to Graceland contract holders, sales representatives, dispatchers, dealers, delivery drivers and internal co-workers.Answer and direct large volume of incoming callsManage detailed communications with customers, while maintaining a high level of serviceFocus on adherence to schedule while executing quality callsMake outbound calls to assist in the on-boarding of new customers as well as follow up calls on deliveries and repairsCommunicate with sales reps, dealers, dispatchers, drivers and other departments as neededHandle customer concerns, provide appropriate solutions/alternatives in a timely manner; follow up to ensure resolutionAll other duties assigned by ManagementRequirementsHS Diploma or equivalent requiredGood computer skills including a working knowledge of Microsoft Word and ExcelAbility to communicate clearly and professionally via phone and e-mailStrong customer service skills and active listeningPositive attitude toward customers and other incoming call personnelAbiltiy to assess and adapt to various situations with customer callsAbility to stay calm and help put at ease upset customers when neededHistory of good attendanceCan-do attitude and a willingness to work