Customer Service Representative-I (Escalations & Self -Pay) - PFS (Remote)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.Employer Industry: Healthcare ServicesWhy Consider This Job Opportunity Salary up to $28.82 Opportunity for career advancement and growth within the organization Work remotely with a flexible schedule Supportive and collaborative work environment Chance to make a positive impact on patient billing and customer satisfactionWhat To Expect (Job Responsibilities) Handle customer service activities related to self-pay and insurance billing inquiries as part of the revenue cycle process Assist patients in resolving billing issues, including setting up payment plans and addressing complaints Document customer complaints and interactions, providing detailed reports in the appropriate systems Track trends in customer service encounters and recommend resolutions to the supervisor Communicate and follow up on customer service processes to ensure timely and effective resolution of issuesWhat Is Required (Qualifications) High school diploma or Associate's degree in Accounting, Business Administration, or related field Minimum of one (1) year of experience in revenue cycle functions or related customer service activities in a healthcare setting Previous call center experience with strong customer service skills Excellent verbal and written communication skills Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and ExcelHow To Stand Out (Preferred Qualifications) Experience in a complex, multi-site healthcare environment Completion of regulatory/mandatory certifications and skills validation competencies Strong interpersonal skills to effectively interact with diverse customers Ability to operate in a collaborative, shared leadership environment#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #PatientCareWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.#ResonanceCXPartners