Customer Service Representative

We are hiring a part-time Customer Service Representative to support patients through medical bill negotiation. This role is client-facing and process-driven: you’ll be responsible for following up with inbound leads, understanding patient needs, and working directly with hospitals or provider billing departments to negotiate reduced balances or payment terms. This is not just a support role, you need to be comfortable on the phone, asking the right questions, and pushing conversations forward to a resolution. Part-time. Fully remote. Must be ENGLISH- SPEAKING.Hours: 20 hours a week. Flexible within 9am–5pm CST.Salary: $900/moKey ResponsibilitiesFollow up with inbound leads submitted through the website (via HubSpot).Review and complete patient information inside HubSpot.Call patients to understand their situation and goals (settlement, payment plan, etc.).Guide conversations to uncover what the patient is realistically trying to achieve.Contact hospital and provider billing departments to negotiate balances on behalf of patients.Handle back-and-forth communication between patients and providers until a resolution is reached.Close out negotiations and accurately document final outcomes in the CRM.Keep all records organized and up to date throughout the process.Follow call guidelines while still being able to think on your feet.Key Qualifications2+ years of experience in customer service, sales, or a call-based role.Strong English communication skills (clear, confident, and professional on the phone).Comfortable handling sensitive conversations with patients and providers.Highly organized and detail-oriented when managing multiple cases.Experience using a CRM (HubSpot preferred).Ability to follow a process while still adapting to different scenarios.Must own and be able to use a working computer with high-speed internet.MUST BE ENGLISH-SPEAKING.Nice To HaveBackground in medical billing, healthcare administration, or insurance.Experience negotiating or handling payment-related conversations.Sales experience (helpful for driving conversations and outcomes).