EverHealth - Sr Cloud Database Administrator (Remote)

About EverCommerce At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. Learn more about our Company, Culture and Values: https://careers.evercommerce.com/us/en About EverHealth EverHealth consists of SaaS products including DrChrono, iSalus, CollaborateMD, Updox, eProviderSolutions, AlertMD, and MD Coder. With two EHRs and platform-level solutions such as communication platforms and a clearinghouse, EverHealth delivers a turn-key, end-to-end solution for the software needs of a modern healthcare practice. Our open ecosystem of solutions helps providers: Engage patients more effectivelyIncrease revenue and collectionsImprove operational efficiencyDeliver better patient care Today, 72,000+ healthcare practices rely on EverHealth solutions. The Role We are seeking a senior Cloud Database Administrator to support and improve the production databases and environment behind DrChrono, one of EverHealth's core healthcare SaaS applications. In this role, you will administer, troubleshoot, and optimize AWS-hosted database systems that support DrChrono's critical healthcare workflows. You will work primarily with MariaDB on AWS RDS replicas, with additional exposure to Redis, and related AWS data services. This role reports to the Head of SRE and partners closely with Platform, SRE, product engineering, and security. You will play a key role in keeping DrChrono's databases performant, secure, resilient, and ready for future modernization, including potential migration from AWS RDS to AWS Aurora. This role is ideal for a deeply experienced DBA who enjoys hands-on production work, complex performance troubleshooting, and improving the reliability of business-critical healthcare software. Role Responsibilities Manage Production Database Systems Administer and support DrChrono's cloud database environments in AWSManage MariaDB on AWS RDS, including replica sets, replication health, backups, restores, configuration, and failover readinessUse Bytebase to help administer database access, changes, and workflowsParticipate in database-related production support, incident response, and RCAsSupport backup, restore, disaster recovery, and business continuity practicesTroubleshoot and Improve Performance Lead hands-on troubleshooting of database performance issues in productionAnalyze slow queries, locking, replication lag, indexing, connection behavior, and other workload patternsTune queries, indexes, schema patterns, and database configurations to improve performance and reliabilityPartner with engineering teams to identify application-level database issues and recommend practical fixesHelp establish repeatable steps for diagnosing/resolving recurring database issuesImprove Reliability and Operational Discipline Help define standards for database administration, access control, change management, and release supportWork closely with Platform Engineering, SRE, Product Engineering, Security teamsCommunicate database risks, tradeoffs, and recommendations clearlyHelp engineering teams make sound decisions when designing, changing, or scaling database-backed systemsStrengthen database availability, recoverability, and operational readinessSupport capacity planning, scaling decisions, and database lifecycle managementMaintain clear documentation for database environments, operational procedures, and recovery processesPartner with Security and Compliance teams to support secure handling of PHIAbout YouStrong troubleshooting judgment and a practical approach to incident responseAbility to explain database issues, risks, and recommendations to technical and non-technical stakeholdersStrong collaboration skills with SRE, engineering, platform, and security teamsA bias toward improving reliability, repeatability, documentation, and long-term operational health Target Experience8+ years of database administration experience in production software environmentsDeep experience with MariaDB on AWS RDSStrong experience with AWS AuroraHands-on experience administering AWS-hosted database servicesStrong experience troubleshooting database performance issues in production environmentsStrong database performance tuning experience, including query analysis, indexing, locking, schema review, and workload optimizationExperience using Bytebase to administer databases, manage database changes, or support database workflowsExperience managing RDS replica sets, replication behavior, failover readiness, backups, restores, and production operationsHands-on experience with Redis in production environmentsStrong understanding of database reliability, capacity planning, disaster recovery, and operational best practicesStrong experience supporting SaaS, cloud-hosted, or high-availability database platformsExperience working in healthcare technology, healthcare SaaS, or other regulated data environments (strongly preferred)Experience supporting HIPAA-compliant systems and handling PHI securely (strongly preferred)Experience partnering with SRE, DevOps, infrastructure, or platform engineering teams (strongly preferred) Nice to Have ExperienceExperience with Infrastructure-as-Code (e.g., Salt, Spacelift, Terraform, OpenTofu, etc.)Experience with AWS RedshiftExperience with AWS DocumentDBExperience with AWS QuickSightExperience supporting or planning migrations from AWS RDS to AWS AuroraExperience with Fivetran or similar data integration platformsFamiliarity with HITRUST and SOC 2 environments Our Technology EnvironmentCloud Infrastructure: AWSPrimary Databases: MariaDB on AWS RDS replica setsAdditional Databases: MongoDB, MySQLNoSQL and Caching: AWS DocumentDB, RedisDatabase Administration Tooling: BytebaseData Platforms: AWS Redshift, FivetranAnalytics and Reporting: AWS QuickSightSecurity & Compliance: HIPAA Where The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role is fully remote and can be based anywhere in the United States. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations in North America. Benefits & PerksFlexibility to work where/how you want within your country of employment - in-office, remote, or hybridRobust health and wellness benefits, including an annual wellness stipendContinued investment in your professional development through Udemy401k with company matchFlexible and generous paid time offEmployee Stock Purchase Program Compensation EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $120,000 - $130,000 USD per year. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the U.S. EverCommerce considers factors such as, but not limited to, scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience! EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!