Practice Manager, II Charlois Blvd Urology

Department02380 WFBMG University Group Practice: Winston Salem Stratford Executive Pk Charlois - UrologyStatusFull timeBenefits EligibleYesHours Per Week40Schedule Details/Additional InformationM-F, 8-5Pay Range$33.05 - $49.60Lead operations for a high-volume, complex, multi-site physician practice that includes both ambulatory and procedural care. Responsible for advancing patient access, operational efficiency, and quality of care. This role requires a strong leader who can oversee day-to-day operations, lead teams through change, and implement practical solutions to improve workflows, team effectiveness, and patient experience.Essential FunctionsProvide administrative leadership in the development, interpretation, and execution of policies, procedures, and long-range operational plansOversee day-to-day clinic operations at Charlois Boulevard Urology Clinic; collaborate with Urology leaders on coordination of activities at all Urology locations in the Wake Area: MP Elm (GSO), N. Wilkesboro, Hickory, Lexington, High Point, and the Comprehensive Cancer Center.Optimize access and scheduling (provider templates, overbooks/add-ons, procedural scheduling, and infusion scheduling standards)Manage surgery operations, including surgery scheduling and departmental block utilization, reporting across facilitiesLead new patient referral team and oversee new patient referral processes: monitor turnaround times, conversion rates, and leakage metricsContribute to financial oversight through budget preparation, MOR reporting, variance analysis, and expense managementApply Agile methodologies (iterative improvements, stand-ups, backlog prioritization) to enhance clinic workflows and throughputLead change management initiatives, ensuring adoption of new processes, technologies, and service line standardsEstablish staffing plans, schedules, and resource allocation to ensure efficient, patient-centered care deliveryBuild strong cross-functional partnerships (Radiology, Piedmont Stone, marketing, business development, etc.) and standardize workflows across subspecialtiesMaintain and improve patient experience, resolving complaints related to care, billing, and serviceLead HR functions: hiring, onboarding, training, performance management, coaching, and employee relationsProduce and analyze operational and financial reports, identifying trends and recommending corrective actionsSupport provider productivity to meet or exceed volume and quality targetsEnsure compliance with OSHA, CLIA, HIPAA, and coding requirements, and support quality initiativesServe as a liaison between leadership, providers, staff, and external partners to drive alignment and problem resolutionOversee facility operations and safety planning, including emergency preparedness and maintenance coordinationUphold organizational values, policies, and ethical standardsQualifications & RequirementsEducation & ExperienceBachelor’s degree in Healthcare Administration, Business, or related fieldMinimum of 3 years of healthcare or business management experience, preferably in a multi-site settingEquivalent combination of education and experience consideredSkills & CompetenciesStrong leadership, communication, and interpersonal skillsWorking knowledge of practice management systems, EHRs, and Microsoft Office (Excel, Word, PowerPoint, Outlook)Demonstrated financial acumen (budgeting, reporting, variance analysis)Experience with Agile practices and structured change management methodologiesExcellent problem-solving, decision-making, and organizational skillsAbility to lead and motivate teams in a fast-paced, multi-site environmentSelf-directed with the ability to work independently and collaborativelyOur Commitment To YouAdvocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:CompensationBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performanceBenefits And MorePaid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesFamily benefits such as adoption assistance and paid parental leaveDefined contribution retirement plans with employer match and other financial wellness programsEducational Assistance ProgramNote: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.About Advocate HealthAdvocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.Provides overall administrative direction and coordination for policies, procedures, and programs. Manages the day to day delivery of patient centered, cost effective health care services of a medical clinic at one or more clinic locations.