Ticketing Services Manager

Posting InformationPosting InformationDepartment Carolina Performing Arts - 506000Career Area Administrative/Clerical SupportPosting Open Date 03/09/2026Application Deadline 03/12/2026Position Type Temporary Staff (SHRA)Position Title Ticketing Services ManagerPosition Number 20075019Vacancy ID S026978Full-time/Part-time Part-Time TemporaryHours per week 30Work Schedule Monday - Sunday Evenings and weekends requiredPosition Location North Carolina, USHiring Range $19.00 per hourProposed Start Date 03/23/2026Estimated Duration of Appointment 6 months not to exceed 11 monthsPosition InformationBe a Tar Heel! A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.Primary Purpose of Organizational Unit The mission of Carolina Performing Arts (CPA) is to spark curiosity, inspiring all members of our community to discover and more fully engage with the world. We collaborate with dynamic and compelling artists from across the globe to create novel, mission-driven performing arts experiences in partnership with our community. We also open our venues to others to explore, create, and celebrate their own work. Through the Office of the Executive Director for the Arts (EDA), CPA oversees all artistic programming, campus and community engagement, marketing and fundraising for its presented, commissioned and produced work, and manages all operations of its venues including facility rentals, technical production, audience services and ticketing. Carolina Performing Arts thrives because of our collaborations with a diverse cohort of partners that create deeper understanding for our audiences and enable us to be empathetic visionaries. As our campus, state, nation, and world continue to reckon with systemic injustices, we are committed to being an agent for change and making certain that our internal practices reflect the values that are made visible on the stage. Our work is made possible and made better through the contributions of team members from a wide array of backgrounds, experiences, and identities. We seek to recruit and develop staff to create a welcoming, and inclusive organization.Position Summary The Ticketing Services role supports the daily operations of the Carolina Performing Arts Box Office, ensuring efficient ticket sales, financial processing, and high-quality customer service for patrons and event clients. This position oversees front-line box office activity, including the supervision and scheduling of student sales staff, coordination of event-based staffing, and resolution of complex ticketing or customer service issues. The role also contributes to ticketing system administration in Tessitura, supports event builds and inventory management, and manages ticketing for campus and community rental events. In partnership with the Associate Director for Ticketing & Revenue and other internal teams, this position helps maintain accurate financial reporting, ensures compliance with university policies and security standards, and communicates ticketing policies to patrons and stakeholders while promoting a positive service experience.Minimum Education and Experience Requirements Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.Management Preferences Experience conducting sales in a busy environment while providing professional customer service to both external and internal stakeholders Demonstrated initiative with a proactive approach to problem-solving in order to balance competing responsibilitiesAbility to build internal stakeholder relationships across the organization with staff, senior leaders, and team members in a manner that contributes to a values-driven cultureAbility to quickly achieve day-to-day proficiency with complex specialty software, such as Microsoft Office (Outlook, Excel, Teams) and the Adobe Suite, cloud-based project management platforms or Tessitura Knowledge of PCI compliance, credit card security, or ADA policiesSpecial Physical/Mental RequirementsCampus Security Authority Responsibilities This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities. Special Instructions H-1B sponsorship is not available for this positionQuick LinkTemporary Employment Policies Temporary Employment PoliciesPosting Contact InformationOffice of Human Resources Contact Information If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@ Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.